IT Support

Explore the key skills and qualifications needed for a career in information technology. Learn how professionals in roles such as IT support specialist play a crucial part in keeping organizational technology systems running smoothly.

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[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with their colleague as they look on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

Explore popular IT support courses

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing

4.8
Rating, 4.8 out of 5 stars
1.4K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial

Google

Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows

4.8
Rating, 4.8 out of 5 stars
162K reviews

Beginner · Course · 1 - 3 Months

Status: Free Trial
Status: AI skills

Google

Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, Ruby (Programming Language), File Systems, Microsoft Windows, Computer Hardware, Technical Support, Interviewing Skills, Professional Development

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
209K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured Image] Two women on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2025 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

[Featured Image] A smiling woman IT support specialist talks on a headset to a customer as she looks at a desktop in front of her.

IT Support Specialist: Responsibilities, Skills, and How to Get Started

Working as an IT support specialist can be a satisfying career or an opportunity to build the necessary skills to advance in tech. Learn about the key tasks this role handles, the skills you'll need to succeed, and how to get started.

September 30, 2024

Article

[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.

The Differences Between exFAT vs. NTFS

If you’re looking to create a file system, you’ll likely need to evaluate exFAT versus NTFS. Discover the distinctions between these two systems and how to decide between them to choose the option that best meets your particular needs.

September 30, 2024

Article

[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.

What Is IT Service Management?

IT service management is a standard process that many organizations adopt to streamline their information technology. Discover more about IT service management, why it's important for many organizations, and how to pursue a career in this field.

September 30, 2024

Article

[Featured Image] A computer support specialist wearing a headset stands over her colleague and points at something on their laptop.

What Is a Computer Support Specialist? 2025 Career Guide

Computer support specialists provide technical support to customers for many types of devices and technologies. Discover a computer support specialist career and how to become one to help you decide if it’s right for you.

September 25, 2024

Article

[Featured Image] Several colleagues work at computer stations that are connected by a local area network in their office building.

Local Area Networks: What They Are and How to Use Them

Learn about the inner workings of local area networks, their data transmission speed, benefits, and more.

August 22, 2024

Article

[Featured Image] A big data analyst gives a lecture on how frontier technology, like big data, will impact many industries in the future.

What Is Frontier Technology?

Learn how frontier technology is changing the way humans communicate, create, and live.

July 15, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with their colleague as they look on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] Two women on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2025 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

[Featured Image] A smiling woman IT support specialist talks on a headset to a customer as she looks at a desktop in front of her.

IT Support Specialist: Responsibilities, Skills, and How to Get Started

Working as an IT support specialist can be a satisfying career or an opportunity to build the necessary skills to advance in tech. Learn about the key tasks this role handles, the skills you'll need to succeed, and how to get started.

September 30, 2024

Article

[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.

The Differences Between exFAT vs. NTFS

If you’re looking to create a file system, you’ll likely need to evaluate exFAT versus NTFS. Discover the distinctions between these two systems and how to decide between them to choose the option that best meets your particular needs.

September 30, 2024

Article

[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.

What Is IT Service Management?

IT service management is a standard process that many organizations adopt to streamline their information technology. Discover more about IT service management, why it's important for many organizations, and how to pursue a career in this field.

September 30, 2024

Article

[Featured Image] A computer support specialist wearing a headset stands over her colleague and points at something on their laptop.

What Is a Computer Support Specialist? 2025 Career Guide

Computer support specialists provide technical support to customers for many types of devices and technologies. Discover a computer support specialist career and how to become one to help you decide if it’s right for you.

September 25, 2024

Article

[Featured Image] Several colleagues work at computer stations that are connected by a local area network in their office building.

Local Area Networks: What They Are and How to Use Them

Learn about the inner workings of local area networks, their data transmission speed, benefits, and more.

August 22, 2024

Article

[Featured Image] A big data analyst gives a lecture on how frontier technology, like big data, will impact many industries in the future.

What Is Frontier Technology?

Learn how frontier technology is changing the way humans communicate, create, and live.

July 15, 2024

Article

In today's data-driven world, professionals skilled in IT disciplines are in high demand across many industries. A career in this fast-growing field provides opportunities to use technical skills to drive meaningful business impact. Explore the diverse career paths, essential skills, and job types within IT to start your journey in this exciting and rewarding domain.

Ready to start learning? Explore our catalog of IT support, CompTIA A+, and technical support courses for beginners and experienced professionals.

Frequently asked questions (FAQ)