IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Featured image] An IT support specialist is using a powershell to interact with a command-line interface.

What Is PowerShell?

PowerShell is a tool that allows IT professionals to interact with a command-line interface and automate tasks. It can also function as a scripting language. Read on to learn more about the range of functionality that PowerShell offers.

July 24, 2023

Article

[Featured Images] A woman works at a desktop computer in an office.

How to Learn Linux for Your Career: A Beginner's Guide

Several careers require knowing how the Linux operating system works. This guide helps beginners get started today.

July 19, 2023

Article

[Featured image] A IT support specialist is researching the New Technology File System.

What Is NTFS (New Technology File System)?

NTFS is a journaling file system that stores metadata through the use of a partition boot sector, a master file table, and system files. Explore more about NTFS and its features.

July 13, 2023

Article

[Featured image] An IT support specialist is using a powershell to interact with a command-line interface.

What Is PowerShell?

PowerShell is a tool that allows IT professionals to interact with a command-line interface and automate tasks. It can also function as a scripting language. Read on to learn more about the range of functionality that PowerShell offers.

July 24, 2023

Article

[Featured Images] A woman works at a desktop computer in an office.

How to Learn Linux for Your Career: A Beginner's Guide

Several careers require knowing how the Linux operating system works. This guide helps beginners get started today.

July 19, 2023

Article

Explore popular IT support courses

Status: New AI skills

Google

Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Information Systems Security, File Systems, Microsoft Windows, Network Architecture, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Application Security, Computer Hardware, Technical Support, Software Installation, Technical Documentation

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
201K reviews

Beginner · Professional Certificate · 3 - 6 Months

IBM

Skills you'll gain: Cloud Computing Architecture, Peripheral Devices, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills, Computer Hardware

4.7
Rating, 4.7 out of 5 stars
11K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication

4.7
Rating, 4.7 out of 5 stars
931 reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured image] A student is learning about domain name systems on their laptop in their living room.

What Is the Domain Name System?

The domain name system, or DNS, is sometimes called the phone book of the internet. Learn what it does, why it's important, and how you can start a career in IT.

July 13, 2023

Article

[Featured Image] A man in a black shirt works in an office at a desktop computer.

Your CompTIA A+ Salary Guide

CompTIA A+ certification could help you land an entry-level IT job. Learn how much you might earn as a CompTIA-certified professional.

July 13, 2023

Article

[Featured Image] A woman works at a desktop computer in an office.

5 CompTIA A+ Jobs to Know in 2025: Titles, Duties, and Pay

CompTIA A+ certification is one way to prepare for an entry-level IT role. Learn what jobs you can do as a certified professional and how much you can expect to earn.

July 12, 2023

Article

[Featured image] An IT support specialist in a health care facility works on connecting a tablet with a computer system.

Health Information Technology Salary: 2025 Guide

Learn how much you can earn from a variety of health information technology jobs.

July 12, 2023

Article

[Featured image] A young man with glasses and a beard looks at a laptop.

How to Get the CompTIA A+ Certification

The A+ certification requires passing two exams that show you know how to work with hardware, computer systems, and networks. Learn more about how to prepare.

July 12, 2023

Article

[Featured image] A learner is researching access control on their laptop.

What Is Access Control?

Learn about the purpose of access control in managing authorization for resources, information, and data within organizations.

July 11, 2023

Article

[Featured Image] Two people examine data represented in graphs and charts on large screens in an office.

Information Systems vs. Information Technology (IS vs. IT)

Compare and contrast definitions, industries, degrees, and career paths in information systems and information technology with this guide.

July 6, 2023

Article

[Featured Image] A person with a beard sits at a desk in front of a laptop smiling.

What is Information Technology? 2025 Guide

Learn about core IT concepts, career paths, and degrees in this industry overview.

July 6, 2023

Article

[Featured image] A systems administrator in a white sweater reviews Linux interview questions on his laptop in a co-working space.

15 Linux Interview Questions (With Sample Answers)

Prepare for your interview with these Linux questions and answers as your guide.

June 23, 2023

Article

[Featured image] A IT support specialist is researching the New Technology File System.

What Is NTFS (New Technology File System)?

NTFS is a journaling file system that stores metadata through the use of a partition boot sector, a master file table, and system files. Explore more about NTFS and its features.

July 13, 2023

Article

[Featured image] A student is learning about domain name systems on their laptop in their living room.

What Is the Domain Name System?

The domain name system, or DNS, is sometimes called the phone book of the internet. Learn what it does, why it's important, and how you can start a career in IT.

July 13, 2023

Article

[Featured Image] A man in a black shirt works in an office at a desktop computer.

Your CompTIA A+ Salary Guide

CompTIA A+ certification could help you land an entry-level IT job. Learn how much you might earn as a CompTIA-certified professional.

July 13, 2023

Article

[Featured Image] A woman works at a desktop computer in an office.

5 CompTIA A+ Jobs to Know in 2025: Titles, Duties, and Pay

CompTIA A+ certification is one way to prepare for an entry-level IT role. Learn what jobs you can do as a certified professional and how much you can expect to earn.

July 12, 2023

Article

[Featured image] An IT support specialist in a health care facility works on connecting a tablet with a computer system.

Health Information Technology Salary: 2025 Guide

Learn how much you can earn from a variety of health information technology jobs.

July 12, 2023

Article

[Featured image] A young man with glasses and a beard looks at a laptop.

How to Get the CompTIA A+ Certification

The A+ certification requires passing two exams that show you know how to work with hardware, computer systems, and networks. Learn more about how to prepare.

July 12, 2023

Article

[Featured image] A learner is researching access control on their laptop.

What Is Access Control?

Learn about the purpose of access control in managing authorization for resources, information, and data within organizations.

July 11, 2023

Article

[Featured Image] Two people examine data represented in graphs and charts on large screens in an office.

Information Systems vs. Information Technology (IS vs. IT)

Compare and contrast definitions, industries, degrees, and career paths in information systems and information technology with this guide.

July 6, 2023

Article

[Featured Image] A person with a beard sits at a desk in front of a laptop smiling.

What is Information Technology? 2025 Guide

Learn about core IT concepts, career paths, and degrees in this industry overview.

July 6, 2023

Article

[Featured image] A systems administrator in a white sweater reviews Linux interview questions on his laptop in a co-working space.

15 Linux Interview Questions (With Sample Answers)

Prepare for your interview with these Linux questions and answers as your guide.

June 23, 2023

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)