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Key Customer Service Skills to Feature on Your Resume
Learn about valuable service skills you can incorporate into your resume and where to feature them.
October 25, 2022
Article
Discover the possibilities of a career in IT by exploring the skills and certifications needed for exciting roles in IT support, cybersecurity, cloud computing, and more.
Explore popular IT courses
Skills you'll gain: Package and Software Management, Systems Administration, Computer Networking, IT Infrastructure, OSI Models, Desktop Support, Information Systems Security, Network Troubleshooting, Technical Support, Routing Protocols, Computer Hardware, Network Security, Cybersecurity, Microsoft Windows, Network Administration, Lightweight Directory Access Protocols, File Systems, Interviewing Skills, Applicant Tracking Systems, Resilience
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months
Multiple educators
Skills you'll gain: Security Controls, Network Security, Incident Response, Penetration Testing, Software Development Life Cycle, Computer Security Incident Management, Information Assurance, Cloud Computing Architecture, Computing Platforms, Microsoft Windows, Cyber Governance, Cloud Computing, Encryption, Data Security, Authorization (Computing), Data Storage, Application Security, Cybersecurity, Information Technology, Cryptography
Beginner · Professional Certificate · 3 - 6 Months
IBM
Skills you'll gain: Technical Support, Desktop Support, Software Development Life Cycle, Cloud Computing Architecture, Computing Platforms, Microsoft Windows, Cloud Computing, Cloud Security, Encryption, Computer Hardware, Cloud Services, Cloud Infrastructure, Cybersecurity, Cloud Platforms, Help Desk Support, Data Storage, Interviewing Skills, Information Technology, Wireless Networks, Customer Service
Beginner · Professional Certificate · 3 - 6 Months
In today's rapidly evolving technological landscape, IT professionals with specialized skills are highly sought after across many industries. A career in IT provides the opportunity to harness your technical expertise to drive innovation and streamline business processes. Delve into the diverse career paths, critical skills, and various roles within the IT field to embark on a fulfilling and impactful career that shapes the future of technology.
Interested in IT support? Find out more about what an IT support specialist does and popular IT certifications.
Interested in network administration? Read about typical network administrator roles and responsibilities, and explore certifications in networking.
Interested in cloud computing? Dive into a cloud architect's daily work and popular cloud certifications in the field.
Ready to start learning? Explore our catalog of IT support, network, and cloud computing courses for beginners and experienced professionals.
Typically, an IT certification refers to a qualification you receive that shows your competency in a specific field of information technology (IT). To get a certification, you generally must pass an exam that tests your capabilities and skills in the field.
IT courses on Coursera are structured to accommodate learners at various levels:
The skills, practices, and technologies you’ll use as a cybersecurity professional will continue to evolve along with computer and network technology. The desire to learn, ability to problem solve, and attention to detail will serve you well in this field. Other, more technical skills and technologies to learn include: