Technical Support Analyst Salary: Your 2025 Guide

Technical support analysts are IT positions that involve troubleshooting network, hardware, and software queries and providing support to users. According to the US Bureau of Labor Statistics (BLS), the job outlook for computer support specialists is 6 percent between 2023 and 2033. This is faster than average and should result in 62,700 job openings on average per year [1]. 

As a technical support analyst, you can find work in a range of industries and organizations, including IT companies, government departments, and financial institutions. You may also find this position referred to as a technical services analyst or an IT support analyst. Your job title and your place of employment can impact the salary, alongside such factors as your location, your experience level, and whether you have a degree.

Discover more about the job of technical support analyst and the average annual salary you can expect in this role. 

What is a technical support analyst?

A technical support analyst supports businesses, employees, and customers with technical problems either in person, via phone, or via email. Usually, you are part of a wider IT team, troubleshooting issues and providing solutions. You work on networking, hardware, software, and operating systems issues, which may also involve installing, managing, and maintaining new software and hardware. 

Technical support requires a high level of technical skills. Workplace skills such as communication and collaboration are essential for a support role. 

What is the average technical support analyst salary?

According to several job listing websites, the average annual pay range for a technical support analyst varies between $56,632 and $71,561. The base salary ranges provided by five different sources for a technical support analyst are as follows [1,2,3,4,5]:

*All salary data as of January 2025

However, the exact salary you receive depends on various factors, such as where you live, the company and industry you work for, your qualifications, and your level of experience.

Factors that may affect salary

How much you earn can directly correlate with your level of experience and education. Additionally, your place of employment plays a role, as certain industries bring higher salaries, while urban areas sometimes offer higher earnings than rural areas. 

Job title

You’ll find that job titles come with variations in pay. Often, the same role has several different names, and these can offer different salaries. In the case of a technical support analyst, Glassdoor lists the following variations and associated salaries:

• Technical support analyst: $61,575 [2]

• Technical service analyst: $69,887 [6]

• IT support analyst: $73,396 [7]

Education

To work as a technical support analyst, requirements can differ. Some employers, particularly large companies and those seeking specialist support, typically ask for a bachelor’s degree in a relevant field. Other employers may ask for an associate degree or training in specific areas. However, your level of education can have a bearing on the salary you receive. According to Zippia, technical service analysts who enter the field with a high school diploma earn significantly less than someone in the same position with a master’s degree [8]:

• High school diploma: $66,427

• Associate degree: $68,060

• Bachelor’s degree: $75,187

• Master’s degree: $88,005

Experience

Your salary can be directly affected by your experience. Generally, as your experience grows and your skills develop, you make gains on your salary, resulting in more opportunities for promotion. According to Glassdoor, the salary for a technical support analyst tends to increase the longer you are in the role [2]. The typical pay increases over time are as follows: 

You’ll also find that as your experience increases, you can move into more senior positions, which frequently come with a salary increase. A lead technical support analyst makes an average annual base salary of $74,073, which expands to $84,849 with additional pay and bonuses [9].

Industry

The industry you work in is an important facet affecting your annual technical support analyst pay. IT support spans all industries, and you can find employment in private companies, government departments, and the public sector. According to the BLS, examples of computer support specialists and their median salaries in various industries include [1]:

• Government: $71,260

• Finance and insurance: $61,460

• Wholesale: $61,080

• Computer systems: $57,320

• Education: $54,540

Location

The location of your place of employment also has a bearing on your salary, and it might be higher in some cities and states than others. The changes in salary according to location relate to the cost of living in that area and the demand for work. 

The top-paying states for a technical support analyst, per average salary according to the BLS, are as follows [10]:

• California: $79,950

• District of Columbia: $79,300

• Massachusetts: $76,010

• Washington: $73,140

• Colorado: $72,400

Company

Just as some industries pay higher than others, your earnings can additionally differ depending on who you work for. Some high-paying companies include those in the finance industry and IT. According to Zippia, the companies currently paying technical support analysts the most are as follows [4]:

1. Applied Materials: $103,231

2. Deutsche Bank: $102,623

3. Barclays: $100,421

4. HSBC: $96,348

5. Adobe: $92,756

Technical support analyst job outlook

As well as a good salary, technical support analyst positions come with a higher-than-average job outlook. The BLS predicts that technical support analyst jobs will grow by 6 percent between 2023 and 2033, which is faster than average. This figure amounts to about 62,700 job openings per year on average [1].

Start a career in technical support with Coursera

Technical support analysts assist organizations and customers with IT needs and troubleshoot any issues relating to networking, hardware, and software. The role comes with a good salary and above-average job outlook. If you’d like to start a career in technical support, you might consider taking an online course or working toward a Professional Certificate to add to your resume. Check out the Google IT Support Professional Certificate and work at your own pace.