Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
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48courses

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Results for "service management"

  • Status: New
    Status: Free Trial

    Skills you'll gain: Docker (Software), Web Applications, Containerization, Development Environment, Devops Tools, CI/CD, YAML, Service Management, Network Planning And Design, Data Storage, Data Management, Command-Line Interface, Scalability

  • Status: New
    Status: Preview

    Skills you'll gain: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Linux, Linux Commands, Operating System Administration, User Acceptance Testing (UAT), Systems Administration, System Testing, Command-Line Interface, Service Management, User Accounts, File Management

  • Skills you'll gain: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Document Management, Automation, No-Code Development, Configuration Management, Data Storage, Data Sharing

  • Status: New

    Skills you'll gain: Automation, Operating System Administration, Service Management

  • Status: New

    Skills you'll gain: Google Workspace, Google Gemini, Email Automation, Service Management, Scripting, Document Management, Collaborative Software, System Configuration, Automation, No-Code Development, Cloud Storage

  • Skills you'll gain: Authorization (Computing), Proxy Servers, Disaster Recovery, Configuration Management, Data Centers, Distributed Computing, Service Management, Data Store, Encryption, Scalability

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Ubuntu, Hardening, Linux, Application Security, Operating System Administration, Security Controls, Service Management, Patch Management, Information Systems Security

  • Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Linux, Linux Commands, Operating System Administration, TCP/IP, Authorization (Computing), System Configuration, Hardening, Network Routing, Network Troubleshooting, Network Administration, Network Analysis, Network Protocols, File Systems, Service Management, OS Process Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Kubernetes, API Gateway, Network Administration, General Networking, Network Architecture, Network Security, Application Deployment, Containerization, Service Management

  • Status: Free Trial

    Skills you'll gain: Kubernetes, Hybrid Cloud Computing, Multi-Cloud, Istio, Cloud Infrastructure, Google Cloud Platform, Cloud Computing Architecture, Configuration Management, Microservices, YAML, Git (Version Control System), Service Management

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