Process Improvement

Process Improvement is a strategic approach in enhancing a company's operations to achieve more efficient results. Coursera's Process Improvement catalogue guides you through the methods of identifying, analyzing, and improving existing business processes to optimize performance, meet best practice standards, or simply improve quality and the user experience. You'll learn the strategies for implementing changes, managing projects, and utilizing tools such as Lean, Six Sigma, and Kaizen. By mastering this skill, you can contribute significantly to reducing costs, increasing throughput, and improving the efficiency and effectiveness of various processes in any organization.
36credentials
4online degrees
136courses

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Explore the Process Improvement Course Catalog

  • Status: Free Trial

    Skills you'll gain: Quality Management, Project Closure, Team Management, Team Leadership, Project Management, Project Management Life Cycle, Data-Driven Decision-Making, Quality Monitoring, Project Controls, Project Documentation, Project Risk Management, Project Performance, Continuous Improvement Process, Meeting Facilitation, Communication, Process Improvement

  • Status: Preview

    Skills you'll gain: Digital Transformation, Business Transformation, Business Technologies, Technology Strategies, Sustainability Standards, Sustainable Business, Benchmarking, Process Improvement, Automation, Company, Product, and Service Knowledge, Operational Efficiency, Emerging Technologies, Innovation, Market Trend, Data-Driven Decision-Making

  • Status: Preview

    Skills you'll gain: Agile Methodology, Process Improvement, Continuous Improvement Process, Agile Project Management, Sprint Planning, Performance Metric, Sprint Retrospectives, Kanban Principles, Change Management, Team Oriented

  • Status: Preview

    Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Process Mapping, Process Improvement, Business Modeling, Business Process Improvement, Business Process, Organizational Structure, Project Management, Operations Management, Business Strategy, Leadership and Management, Organizational Effectiveness, Innovation

  • Status: Free Trial

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

  • Status: New
    Status: Free Trial

    Automatic Data Processing, Inc. (ADP)

    Skills you'll gain: Recruitment, Talent Pipelining, Professional Networking, Applicant Tracking Systems, Recruitment Strategies, Relationship Building, Talent Sourcing, Performance Metric, Job Analysis, Talent Acquisition, Consultative Approaches, Process Improvement, Change Management, Compensation Management, Coordination, Key Performance Indicators (KPIs), Performance Reporting, Market Research, Performance Analysis, Self-Awareness

  • Status: Free Trial

    Skills you'll gain: Data Literacy, Data Ethics, Data-Driven Decision-Making, Analytics, Root Cause Analysis, Lean Methodologies, Six Sigma Methodology, Data Analysis, Operational Efficiency, Operational Excellence, Case Studies, Process Improvement, Quality Management Systems, Data Quality, Data Security, Product Quality (QA/QC), Internet Of Things

  • Status: Free Trial

    Skills you'll gain: Stakeholder Engagement, Adaptability, Project Management, Project Management Life Cycle, Agile Project Management, Project Performance, Team Performance Management, Project Risk Management, Team Management, Quality Improvement, Project Scoping, Process Improvement, Project Planning, Performance Measurement, Change Management

  • Status: Free Trial

    Automatic Data Processing, Inc. (ADP)

    Skills you'll gain: Diversity Training, Workplace inclusivity, Talent Recruitment, Diversity Programs, New Hire Orientations, Process Improvement, Relationship Building, Human Resources, Brand Awareness, Talent Management, Consultative Approaches, Customer experience strategy (CX), Collaboration, Personalized Service, Teamwork, Leadership and Management, Time Management, Decision Making, Communication, Critical Thinking

  • Status: Preview

    Skills you'll gain: Lean Methodologies, Agile Methodology, Agile Product Development, Agile Project Management, Product Improvement, Sprint Planning, Business Process, Process Improvement, Product Development, Sprint Retrospectives, User Story

  • Status: Free Trial

    Skills you'll gain: Workflow Management, AI Product Strategy, Team Management, Generative AI Agents, Productivity Software, Business Process Automation, Artificial Intelligence, Automation, LLM Application, Agentic systems, Solution Design, Decision Making, Process Improvement, Performance Improvement, Customer Service, System Design and Implementation