IT Service Management

IT Service Management (ITSM) is a strategic approach directed towards designing, delivering, managing, and improving the way information technology (IT) is used within an organization. Coursera's ITSM catalogue helps you understand and implement efficient IT service management principles in your organization. You will learn about various components of ITSM such as service strategy, service design, service transition, and service operation. Additionally, you'll get insights into the process of continual service improvement (CSI), change management, and incident management. This skill can elevate your proficiency in managing IT services, ensuring a streamlined, agile, and customer-focused IT infrastructure.
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14courses

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Results for "it service management"

  • Status: Free Trial

    Skills you'll gain: Operating System Administration, IT Service Management, Cloud Computing, Governance Risk Management and Compliance, Information Technology Infrastructure Library, Malware Protection, Identity and Access Management, Linux Commands, Incident Response, Networking Hardware, TCP/IP, Cybersecurity, Linux Administration, Network Security, Network Protocols, Linux Servers, Computer Security Incident Management, Cloud Security, Data Ethics, Cyber Attacks

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

  • Status: Free Trial

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Systems Integration, Innovation, Application Programming Interface (API), Service Design, Service Level, Organizational Strategy, Mobile Banking, Social Media, E-Commerce, Organizational Development

  • Skills you'll gain: Google Workspace, Google Gemini, Mobile Security, Scripting, Email Automation, Service Management, Document Management, System Configuration, Automation, IT Service Management, Data Storage Technologies, Data Security

  • Status: New
    Status: Preview

    Skills you'll gain: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

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  • This role has a $61,568 median salary ¹.

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    A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.

    This role has a $61,568 median salary ¹.

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