Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
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Results for "service management"

  • Status: Free Trial

    Vanderbilt University

    Skills you'll gain: Android Development, Mobile Development, Software Design, User Interface (UI) Design, Java Programming, Data Sharing, Database Management, Service Management

    4.3
    Rating, 4.3 out of 5 stars
    411 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Vanderbilt University

    Skills you'll gain: Android Development, Android Studio, Software Testing, Mobile Development, Java, Unit Testing, Application Development, Integration Testing, Software Design, User Interface (UI), Service Management

    4.4
    Rating, 4.4 out of 5 stars
    68 reviews

    Mixed · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Workflow Management, Google Workspace, Gmail, Google Gemini, Google Docs, Google Sheets, Productivity Software, Service Management, Scripting, Administration, Collaborative Software, Configuration Management, Application Development

    Beginner · Course · 1 - 4 Weeks

  • Status: Free

    Coursera Project Network

    Skills you'll gain: Ansible, Nginx, Web Servers, Infrastructure as Code (IaC), YAML, Application Deployment, Linux Servers, CI/CD, Servers, Scalability, Service Management, Verification And Validation

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    Status: Free Trial

    Whizlabs

    Skills you'll gain: Disaster Recovery, Business Continuity Planning, Database Management, Database Administration, Problem Management, Relational Databases, Incident Management, Service Management, Information Systems, Software Development Methodologies, IT Management, Asset Management, Project Design, Object Oriented Design, Agile Methodology

    Intermediate · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Kubernetes, Docker (Software), Microservices, Containerization, Application Deployment, Google Cloud Platform, Cloud Management, Service Management

    4.3
    Rating, 4.3 out of 5 stars
    9 reviews

    Beginner · Project · Less Than 2 Hours

  • Google Cloud

    Skills you'll gain: CI/CD, Cloud Computing Architecture, Kubernetes, Microservices, Service Level Agreement, Cloud Security, Network Architecture, Google Cloud Platform, DevOps, Service Management, Cloud Storage, System Monitoring, API Design, Load Balancing, Scalability, Key Performance Indicators (KPIs)

    Intermediate · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Kubernetes, Cloud Services, Google Cloud Platform, Application Performance Management, Issue Tracking, Service Management, Debugging, Problem Management, DevOps

    Beginner · Project · Less Than 2 Hours