Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
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Results for "service management"

  • Status: Free Trial

    Skills you'll gain: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting

  • Skills you'll gain: Kubernetes, Docker (Software), Microservices, Containerization, Application Deployment, Google Cloud Platform, Cloud Management, Service Management

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

  • Status: Free Trial

    Skills you'll gain: Android Development, Android Studio, Software Testing, Mobile Development, Java, Unit Testing, Application Development, Integration Testing, Software Design, User Interface (UI), Service Management

  • Skills you'll gain: Linux Administration, Package and Software Management, Linux, Command-Line Interface, Linux Servers, Operating System Administration, Linux Commands, Unix Commands, Bash (Scripting Language), Software Installation, Systems Administration, File Management, Service Management, Authorization (Computing), Shell Script, Operating Systems, Servers, Data Storage, System Monitoring, System Configuration

  • Status: Free Trial

    Skills you'll gain: Hardening, Linux Administration, System Monitoring, Linux Commands, Performance Tuning, Linux, Systems Administration, File Management, Network Troubleshooting, Unix Commands, Debugging, Service Management, User Accounts, OS Process Management

  • Status: Free

    Skills you'll gain: Ansible, Nginx, Web Servers, Infrastructure as Code (IaC), YAML, Application Deployment, Linux Servers, CI/CD, Servers, Scalability, Service Management, Verification And Validation

  • Status: Free Trial

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

  • Status: New
    Status: Free Trial

    Skills you'll gain: Docker (Software), Web Applications, Containerization, Development Environment, Devops Tools, CI/CD, YAML, Service Management, Data Storage, Network Planning And Design, Data Management, Command-Line Interface, Scalability

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