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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,887 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

LH

Dec 5, 2023

I'm so glad that I took this course. I was not confident in applying for a job in customer service. After finishing this course, I will start looking for a Job in the field.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

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301 - 325 of 549 Reviews for Customer Service Fundamentals

By JERIOTH G W

•

Sep 21, 2023

Well explained and comprehensive 👏

By dinesh p

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Sep 17, 2019

It was challenging but interesting.

By Oladosu Y

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Nov 1, 2022

the course is very interesting and

By Quynh L

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Jan 29, 2021

Great course with useful knowledge

By Shushanik G

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Apr 25, 2020

Great course to achieve new skills

By Leon R C P

•

Jan 18, 2020

Excelente curso, muy recomendable.

By Olga B

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Jul 23, 2023

Very interactive and informative.

By Rizwan A

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Apr 16, 2023

really helpful in this profession

By Olusola

•

Mar 31, 2020

The best online course i ever had

By Chizi A

•

Jun 17, 2022

the course was very interesting

By panagiotis m

•

May 27, 2019

It was a very informative course

By Nibret A

•

Dec 7, 2022

It was a great course

Thank you!

By Chinonye t

•

May 29, 2022

I will recommend this to anyone

By Carlos L

•

Aug 23, 2021

enjoyed learning something new.

By Hossana U

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Aug 2, 2023

Great course I've learned alot

By Nurjahan “

•

Apr 13, 2023

Good,easy and understandable

By Chantelle C

•

Mar 26, 2022

It was a well informed lesson.

By Stephanie G

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Jan 3, 2021

This course was very helpful !

By Aikee P A

•

Aug 31, 2020

Such a big help! I learn a lot

By Arbish K

•

Feb 24, 2020

this is one of the best course

By Promise I U

•

Mar 25, 2023

Detailed and knowledge packed

By Shwetha T

•

Mar 7, 2023

eexceexcellent llent learning