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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,887 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

LH

Dec 5, 2023

I'm so glad that I took this course. I was not confident in applying for a job in customer service. After finishing this course, I will start looking for a Job in the field.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

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326 - 350 of 549 Reviews for Customer Service Fundamentals

By Adedipe R

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Dec 29, 2022

the instructors are the best.

By ojerinde i

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Aug 21, 2022

the course is really helpful

By Victorine O

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Apr 7, 2022

awesome course worth learning

By Peace A

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Aug 15, 2022

so educating and informative

By Mistee R C

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Jul 22, 2020

Awesome learning experience.

By Mouza A

•

Aug 23, 2023

شكرا على هذا الدورة الرائعه

By Meylin I M L

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Apr 9, 2022

This is an exceent course!!

By Mebrahtu A

•

Jul 22, 2021

wonderful course, thank you

By Olumide A

•

Sep 26, 2020

Awesome! So proud of myself

By Conveeya B

•

Jan 19, 2019

This is a wonderful course!

By Joy O

•

Dec 10, 2022

Simple and well detailed.

By Piyali S

•

Apr 25, 2022

Very good learning session

By Eyitayo O

•

Jan 25, 2022

I learn alot of new thing.

By Jitu M

•

Mar 9, 2020

very good materials.......

By Adham A

•

Sep 17, 2019

very very excellent course

By Samson Y

•

Jun 1, 2023

its contents so essential

By Sheryl P

•

May 1, 2022

Excellent Course! thanks!

By Jeremiah O

•

Mar 24, 2022

it was a great experience

By MOHAMED A E O M

•

Feb 5, 2022

Thank you It was helpfull

By Ebere O

•

Jun 23, 2022

A very detailed course !

By Ashok S

•

Dec 11, 2021

Good course...Thanks SBD

By Marc T

•

Oct 3, 2021

intense and well rounded

By Sohaib A K

•

Apr 9, 2021

Best learning experience

By Ankita P

•

Sep 17, 2020

Very good. informative.

By idara f

•

Nov 16, 2023

GOOD TEACHING TECHNIQUE