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GenAI for Patient Care Coordinators and Case Management
Coursera Instructor Network

GenAI for Patient Care Coordinators and Case Management

Neel Majumder
Starweaver Instructor Team

Instructors: Neel Majumder

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

4 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

4 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use GenAI tools like ChatGPT to generate patient documentation, resolve FAQs, and enhance healthcare operations.

  • Deploy Custom GPTs to automate specific care coordination and medical case management tasks.

  • Implement SaaS-based AI scheduling tools to streamline administrative tasks and optimize care coordination in healthcare settings.

  • Design an AI roadmap covering tool selection, integration, training, and change management for seamless adoption and better patient outcomes.

Details to know

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Recently updated!

June 2025

Assessments

1 assignment

Taught in English

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There is 1 module in this course

In this course, you’ll explore the applications and impact of Generative AI in healthcare administration and patient coordination. Through hands-on experience with tools like ChatGPT, Custom GPTs, and no-code automation platforms, you’ll learn to streamline documentation, automate workflows, and optimize scheduling. You’ll also design a tailored AI adoption roadmap, addressing integration, training, and change management to drive responsible and effective AI implementation in healthcare settings.

What's included

15 videos5 readings1 assignment5 peer reviews2 discussion prompts

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Instructors

Neel Majumder
Coursera Instructor Network
2 Courses5 learners

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