ITIL 4: Foundations and Framework

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ITIL 4: Foundations and Framework

This course is part of ITIL 4 Foundation Specialization

Instructor: Bill Rosenthal

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

In this course, you will define ITIL and its key concepts and identify the components of the ITIL framework.

Skills you'll gain

Tools you'll learn

Information Technology Infrastructure Library

Details to know

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Build your subject-matter expertise

This course is part of the ITIL 4 Foundation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
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There are 3 modules in this course

This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system.

In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.

What's included

1 reading5 plugins

In an earlier lesson, you were introduced to the new ITIL® framework in this revision of ITIL. Now that you have an understanding of the key concepts and terminology of ITIL, you're ready to take a closer look at the components of the framework. In each of the components, today's digital world is taken into consideration. In this lesson, you will examine the four dimensions of service management and the ITIL Service Value System (SVS).

What's included

4 plugins

You'll wrap things up and then validate what you've learned in this course by taking an assessment.

What's included

1 reading1 assignment

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Bill Rosenthal

Logical Operations

154 Courses 13,896 learners

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Logical Operations

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.