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Learner Reviews & Feedback for ITIL V4 Details of Four Dimensions of Service Management by EDUCBA

4.9
stars
55 ratings

About the Course

This course presents a comprehensive exploration of service management principles and practices across three key modules. Participants will begin by understanding the Four Dimensions of Service Management, analyzing critical factors within organizations, people, information, and technology, while also delving into the role of partners and suppliers in service delivery. Moving on, learners will explore organizational structure, ITIL principles, and the significance of people in service operations. Additionally, they will enhance skills and competencies across diverse domains, gaining insights into service offerings, technologies, and information management challenges. Finally, learners will delve into partner dynamics, value stream optimization, and the impact of external factors on service management, equipping them with a robust toolkit for effective service delivery. Target Learners: 1) Professionals working in service-oriented industries such as IT, hospitality, healthcare, telecommunications, etc. 2) Managers and supervisors responsible for service delivery within organizations. 3) Individuals aspiring to advance their careers in service management roles. Pre-requisites: 1) Basic understanding of organizational structures and processes. 2) Familiarity with the concepts of information technology and its role in business operations. 3) Some exposure to service management frameworks or practices (e.g., ITIL, COBIT) is beneficial but not mandatory. 4) Proficiency in communication skills to effectively engage with partners, suppliers, and stakeholders in service delivery....

Top reviews

SJ

May 25, 2025

Practical framework for assessing service management health. The technology dimension coverage could be deeper with current digital transformation examples.

RF

May 22, 2025

Straightforward and insightful, particularly for understanding 'Information & Technology.' Lacks interactive exercises for hands-on learners.

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51 - 53 of 53 Reviews for ITIL V4 Details of Four Dimensions of Service Management

By rajkumar r

•

Jun 21, 2025

Perfect for aligning IT services with business goals seamlessly.

By kunal g

•

May 6, 2025

Best for professionals prepping for ITIL certification exams.

By Balázs K

•

Jul 17, 2025

There are too many errors in the presentation. It is clearly visible, that the person, who is talking is not the same person, who have prepared the slides. The problem is, that the speaker had the knowledge, and the slide contents were typed based on the audio only. That caused many-many errors in the written text on the slides. Awful.