By the end of this course, learners will be able to analyze quality culture, apply customer-centric strategies, implement CRM practices, evaluate quality assurance systems, and apply Six Sigma methodologies to achieve operational excellence.
Master TQM and Six Sigma: Build Quality, Reduce Errors
Master TQM and Six Sigma: Build Quality, Reduce Errors
This course is part of TQM Excellence: Lean Six Sigma & Quality Systems Specialization
Instructor: EDUCBA
Included with 
Gain insight into a topic and learn the fundamentals.
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Analyze quality culture and apply customer-centric CRM strategies for excellence.
Implement QA systems, PPC techniques, and the PDCA cycle to optimize operations.
Apply Six Sigma tools and the DMAIC framework for sustainable process improvement.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
September 2025
Assessments
17 assignments
Taught in English
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This course is part of the TQM Excellence: Lean Six Sigma & Quality Systems Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
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There are 5 modules in this course
This module introduces the foundation of Total Quality Management (TQM) by focusing on the creation of a quality-first culture. Learners will explore the differences between quality culture and traditional culture, understand the importance of mission and vision, and recognize the role of core values in aligning employees with organizational goals. The module emphasizes how leadership and employee engagement shape sustainable quality practices.
What's included
5 videos3 assignments1 plugin
This module highlights the critical role of customer-centricity in achieving organizational excellence. Learners will study evolving consumer dynamics, strategies to adopt customer-focused practices, and practical steps to overcome barriers in transformation. The module also introduces customer-centric innovation as a key differentiator in modern markets.
What's included
10 videos3 assignments
This module explores Customer Relationship Management (CRM) as a strategic tool to enhance customer satisfaction and loyalty. Learners will examine the essentials of CRM, understand customer expectations, analyze current challenges, and discover how to manage customer interactions effectively through strategies that create trust and long-term relationships.
What's included
13 videos3 assignments
This module delves into the frameworks and methods of quality assurance (QA) and production planning and control (PPC). Learners will study the PDCA cycle, quality characteristics, risk identification, QA approaches, and PPC fundamentals. The module also covers advanced PPC operations such as routing, scheduling, dispatching, and follow-up to improve efficiency and reduce waste.
What's included
25 videos5 assignments
This module integrates Six Sigma into TQM practices to help organizations reduce errors and achieve operational excellence. Learners will understand the synergy between TQM and Six Sigma, explore the DMAIC methodology, and apply Six Sigma tools to drive data-driven decision-making and long-term improvement.
What's included
4 videos3 assignments
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