This course focuses on developing negotiation skills and understanding the ethical practices critical to account management. Learners will explore advanced techniques for contract negotiation, tactics for engaging with prospective clients, and navigating regulatory and ethical challenges. Through practical exercises, learners will enhance their ability to secure win-win outcomes and maintain ethical standards in their professional practice while learning how to responsibly use AI tools such as Microsoft Copilot, with an emphasis on data privacy, human oversight, and legal compliance.
Negotiation and Ethical Practices in Account Management
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Negotiation and Ethical Practices in Account Management
This course is part of Microsoft Account Manager with Generative AI Professional Certificate
Instructor: Microsoft
Included with
Gain insight into a topic and learn the fundamentals.
Advanced level
Recommended experience
4 hours to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
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This course is part of the Microsoft Account Manager with Generative AI Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
There are 3 modules in this course
This module develops systematic approaches to negotiation that create win-win outcomes while strengthening long-term client relationships. Learners will master fundamental negotiation principles, contract negotiation strategies, and data-driven techniques that support the formation of successful business agreements. The module emphasizes ethical practices, confidentiality requirements, and appropriate use of AI assistance to enhance preparation while maintaining human oversight throughout the negotiation process.
What's included
4 readings3 assignments
This module focuses on developing systematic approaches to prospect identification, qualification, and engagement that maximize conversion potential while building strong foundation relationships. Learners will explore strategic techniques for identifying high-potential prospects, effectively assessing client needs, and developing personalized engagement strategies that create value for both parties. The module emphasizes leveraging CRM systems and AI insights to enhance prospect intelligence while maintaining data accuracy and privacy standards throughout the engagement process.
What's included
3 readings3 assignments
This module equips account managers with the knowledge and skills to recognize, analyze, and navigate ethical challenges in professional practice. Students will learn systematic approaches to ethical decision-making, understand regulatory compliance requirements, and develop frameworks for maintaining professional integrity while leveraging AI tools responsibly. The module emphasizes the critical importance of ethical leadership in building lasting client relationships and organizational trust.
What's included
2 readings
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
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