Managing conflict and giving feedback are among the most challenging tasks leaders face. In this course, you'll discover how to effectively handle a dispute while preserving and strengthening relationships. You'll also learn how to give and receive effective feedback that can help you—and your team—succeed. Find out how to build trust and lead thriving teams that learn from successes, failures, disagreements, and challenges.
Navigate Conflict and Deliver Feedback
Navigate Conflict and Deliver Feedback
This course is part of Boost Your Leadership Impact Specialization
Instructor: Harvard Business Review
Included with 
Gain insight into a topic and learn the fundamentals.
Intermediate level
Some related experience required
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene
Encourage, appreciate, and apply feedback to improve your performance and reach your goals
Build trust and provide specific and actionable feedback to your team members
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
October 2025
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Boost Your Leadership Impact Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.
What's included
8 videos29 readings1 assignment
Feedback fosters learning and leads to stronger relationships and higher performance. Discover how to give and receive meaningful feedback that can help you—and your team—succeed.
What's included
6 videos22 readings1 assignment
What's included
2 assignments
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
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Harvard Business Review
Harvard Business Review
Harvard Business Review
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
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