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2.5 stars, 4 stars had I not run into my Customer Service issues/ 2 broken tests.

Did I learn in this class? Yes! Is the information valuable: Yes!

This class could have been more broken down and more in-depth.

Coming into this class I didn't know anything about powershell or Linux. I know a little now, but I'm absolutely not a Power User. It was a great intro course, but of course it's not all inclusive. What you can reap from this class is the confidence to go out and take more in depth classes on Linux or Powershell. Maybe then you'll be close to a Power User. I'd say this class does show you HOW to become a Power User. The only problem is this: This class links to wikipedias a lot without any extra guided instruction. They tack the caviot of: "As an IT specialist, you'll have to do research on your own." Few things are more annoying than paying for someone to teach you and then to have that teacher indirectly say: "Hi! Here's a link someone else wrote. Teach yourself!" I could do that without paying a sub fee. Additionally the in class examples do not match with the linked examples of powershell or Linux commands. For those 100% brand new to the system, parts are virtually unreadable. In this class, you'll have to sift google to find some newbie friendly guides to supliment this class. I find this to be a painful thing in the Computer Science world. Any class labeled with: "BEGINNER FRIENDLY!" will require at least two scaffolding classes to prop you up. News flash: that means it isn't beginner friendly. It means it is intermediate in the educational world.

One other problem I encountered was that the last two exams did not function for me. I had a 50/50 split of customer service. For the windows exam, I got a great customer service agent and they were able to listen to me and see I had completed the objectives. I got 100% (as I should have) even though the lab wouldn't register I had completed the objectives. The Linux lab was broken in exactly the same way. Despite sending in screenshots of the error causing the lab to do several things (being unable to type in the terminal, recieving errors when updating programs which required two or three updates and forced fixes at the admin level...) in addition to never giving a score above 20. The last customer service agent I got pretty much copy-pasted responses, linked me to a broken video, and then randomly gave me an 80% score. Annoying, as I know I 100% satsified the objectives. Did I get my certificate still? Absolutely! I can't complain too much, but when you're taking an IT class about being decent at customer service and this happens? I'll just be an optimist and chalk it up to: "Hey! everyone's human." Long story short: Should you take this class: YES! What should you expect: a very introductary level overview of things you can do in both powershell and Linux including introductions to some other softwares like chocolatey and process explorer. Both of these were fantastic to explore and I didn't know about them before this class. Expect really difficult to interpret test questions as well. Remember to provide feedback when questions are confusing. Good test questions should always be clear. I know. I've taken several college level classes about how to write exam questions and boy were those classes tough. (Google deserves a lot of slack in this; they have the best intentions for sure. Just use it as an opportunity to help improve the class and show Google what's confusing to different users.)

What you should not expect: You will not be a Power User having taken this class. You will know more than the average joe about computers which is fantastic, but you'll have to do a lot of outside work to get to the Power User status. This is merely a gateway to taking a more intermediate level class.

When frustrated: practice and get those programs!!! I really think the only way to become a true power user is through doing, doing, and doing some more! :D Hang in there!