In an age where AI-driven interactions are shaping how people engage with brands and services, the ability to design clear, helpful, and human-centered conversations is a vital skill. This course focuses on conversation design—crafting voice and chatbot interactions that feel natural, intuitive, and inclusive.
Conversation Design for Chatbots & Voice Assistants
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Conversation Design for Chatbots & Voice Assistants
Instructor: Packt - Course Instructors
Included with 
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Apply natural language principles to create human-like interactions
Design systems that recognize and respond to user intent
Document and structure multi-turn conversational pathways
Skills you'll gain
Details to know
Shareable certificate
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Recently updated!
November 2025
Assessments
11 assignments
Taught in English
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There are 11 modules in this course
In this section, we examine structured conversation design, outlining core designer responsibilities and demonstrating how organized dialogue, tone, and turn-taking optimize voice and chat experiences, boosting efficiency, confidence, and satisfaction.
What's included
2 videos2 readings1 assignment
In this section, we compare human and mechanical speech chains, analyze turn-taking signals-timing, overlap, repair-and examine cultural influences like accommodation, politeness, and code-switching to inform natural conversational system design.
What's included
1 video8 readings1 assignment
In this section, we connect interaction goals, personification depth, and power dynamics to design trustworthy AI personas, selecting tone and safeguards that avoid bias and support respectful, authentic conversations.
What's included
1 video8 readings1 assignment
In this section, we design concise voice UI prompts by selecting open, menu, or yes/no questions, ordering words precisely, and removing jargon to reduce cognitive load and increase response accuracy.
What's included
1 video9 readings1 assignment
In this section, convert user utterances to clear intents, add rich slots for fine-grained data, and apply iterative tuning to boost production Natural Language Understanding accuracy.
What's included
1 video6 readings1 assignment
In this section, we craft sample scripts to uncover user intents, translate them into audience-appropriate flow diagrams, and refine prompts to minimize NLU errors, ensuring aligned, reliable conversational designs.
What's included
1 video7 readings1 assignment
In this section, we map user memory tiers, temporal-spatial signals and device data to build adaptive, context-aware UIs, while defining ethical policies that protect sensitive information.
What's included
1 video8 readings1 assignment
In this section, we design multimodal conversational flows that synchronize speech with on-screen states, ensure accessible multichannel experiences, and coordinate multiperson, multisession interactions across devices and languages.
What's included
1 video7 readings1 assignment
In this section, connect market discovery to generative user experience (UX) research, craft low fidelity prototypes, run Wizard of Oz tests, and convert early feedback into clear, data backed design decisions.
What's included
1 video8 readings1 assignment
In this section, explore a step-by-step workflow for building and launching conversations, covering iterative design, team coordination, asset control, usability reviews, and data-guided testing.
What's included
1 video5 readings1 assignment
In this section, we surface implicit biases shaping design conversations and question 'edge case' assumptions, then apply codesign with diverse contributors to create inclusive, equitable product experiences.
What's included
1 video6 readings1 assignment
Instructor
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
Financial aid available,