This course covers common operating system errors, performance issues, and application failures, with hands-on practice using recovery and diagnostic tools for Windows 10 and 11. You’ll learn a step-by-step approach to diagnosing and fixing problems on Windows, Android, and iOS devices. You’ll also learn how to address PC security issues, certificate errors, and mobile security threats, so you can keep systems secure and running smoothly. Lessons focus on problem solving and managing everyday issues and more complex incidents.
A+ Core 2 V15 - Pearson Cert Prep: Unit 3
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A+ Core 2 V15 - Pearson Cert Prep: Unit 3
This course is part of A+ Core 2 V15 - Pearson Cert Prep Specialization
Instructor: Pearson
Included with 
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
6 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Apply the six-step troubleshooting process to diagnose and resolve software issues on Windows, Android, and iOS devices.
Identify and fix common operating system, application, and security problems across multiple platforms.
Utilize recovery environments and diagnostic tools to restore system functionality.
Troubleshoot and mitigate security issues on both PCs and mobile devices.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
August 2025
Assessments
4 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the A+ Core 2 V15 - Pearson Cert Prep Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There is 1 module in this course
In this module, you will methodically troubleshoot problems that may occur in Windows and other operating systems. You’ll learn a six-step troubleshooting process to identify and resolve issues. You’ll start by addressing common problems in Windows and how to fix them. You’ll then move on to PC security, followed by troubleshooting mobile operating systems, mobile applications, and mobile security issues.
What's included
23 videos4 assignments
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
Financial aid available,