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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,632 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

AW

Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

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76 - 100 of 322 Reviews for Sales and CRM Overview

By Pirada C

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Mar 10, 2023

Thank you Coursera help me for understand about Sales and CRM overview.

By Noel T

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Sep 12, 2021

A meaningful and concise introduction into the world of CRM and Salesforce

By Matthew B

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Jul 22, 2022

Excellent course, teaches you the basicsand understanding of Salesforce

By Patrick S

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Jun 22, 2021

Good baseline and review for those who have used the platform previously

By Mun L

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Sep 22, 2023

Good information to start using and understanding a CRM and Salesforce.

By George J

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Feb 9, 2025

A very insightful learning experience covering customer relationship.

By TanyaMarie L

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Mar 30, 2022

The details were easy to understand and instructions easy to follow.

By Chandrakala Y

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Jan 24, 2026

This was very helpful and easy to understand. I learned new things.

By ola o

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Jul 24, 2022

I have learnt a lot and I am happy to learn more to improve my team

By Honelegn W

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Jul 1, 2022

I have got good knowledge, skills, and experiences in this platform

By JIALI Z

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Jul 1, 2023

Bad experience in validating the first badge, otherwise all good.

By naveen a

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Feb 7, 2023

Thanks for helping me in learning the fundamentals of salesforce.

By Rahul M

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Jun 1, 2024

coursera is best option for learning basic and systematic course

By edeimu d

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Feb 22, 2023

Detailed methodic Sales and CRM Overview to support businesses.

By Yvonne C

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Jul 6, 2021

Greate one to learn fundamental concept on Sales process and CRM

By Steve M J

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Mar 28, 2022

Was easy to understand and the pace of the course was good too.

By Wellington A

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Sep 27, 2024

Conteúdo rico, ótima qualidade dos vídeos e tema atualizado.

By Nancy R

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Oct 4, 2021

Good overview and format. Easy to navigate and comprehend.

By Italo d S N

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Aug 1, 2021

Excelente curso! Mal posso esperar pelos próximos da série.

By Melissa A

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Nov 10, 2023

Great presentations by the instructors, fun interface too!

By Santeri R

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Feb 27, 2024

Great course! I knew a lot already but learned a lot too!

By Déborah A H A M

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Feb 13, 2025

Interesting to start with when learning about salesforce

By Rehan A Q

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Jun 16, 2022

Amazing course to get a base knowledge of CRM and Sales.

By Mohamed E H

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Jan 29, 2025

كم كنت سعيدا بتلك التجربة فقد استفد كثيرا من هذه الدورة

By Sakina s

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Nov 9, 2024

Excellent content Simple and easy explanation Thank you