This course is very well structured and it would serve as a great foundation for anyone with little or no IT experience. It did a good job about getting me excited about finish the whole IT Support Program.

This course was very informational in learning the basics of IT support as well as expanding my knowledge on how tech works and what skills I am more proficient at when it comes to understanding technology.

This learning is very important gives you very nice back ground in the technical support field so we tank you guys for improving the world in the technical support field look to learn more in your platform.

This course is very insightful. though most of things I am already aware of But there are other materials that I am able to have a better understand to unlike the understand I had about those topics before.

this course was very helpful and i don't need a technical support for my self

the most interesting thing you learned in this course was the last part

how to make the interview and what you have to do in it

Having no background in computers other than being a user this course is definitely a good starting point for helping me to understand the intricacies of what is going on inside of the machine and internet.

Course 1 was a wealth of knowledge from hardware, to software, labs, and even some customer service skills with interaction questions. I enjoyed this course very much and look forward to the other courses!

I found this course to be an amazing first step towards IT. The fundamentals is exactly what you need when starting anywhere new. Thank you for laying the ground work. I'm looking forward for more to come!

It`s a very good introductory course, with a geral vision of IT Support Concepts.

This is the first step to go to the next courses, in it you will get a basic introduction of all themes of the next courses.

I really like and have been enjoying The Technical Support Fundamentals classes through Coursera and Google. Thank you for helping my dream come true and now I am started in a career I was meant to be in!

This course provides a great foundation to learning the basics of IT. Very easy to follow and the supplemental reading materials expand your understanding and are great resources to save to your Favorites.

I found this course to be very informative and straight forward for newcomers or people with intermediate level knowledge alike. I very much enjoyed the content and look forward to completing more courses.

This course may make my life change, which I've been dreaming about whole of my life. Awesome teaching method, instructors and many resources to be successful in the IT support career and hopefully beyond.

The main thing was to learn how the first computer worked since thanks to the first results today we enjoy and have a variety of information supplied throughout the world in the palm of our hand in seconds

Great introductory course! It was well thought out and organized with relevant quizzes and modules. All of the presenters were clear and articulate. I am excited to do the next course for this certificate!

I actually have some experience in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to completing the next courses!

I thought the course was helpful for a starting course, is one of the better lines out there for teaching you the fundamentals and getting you started in the career if you weren't already interested in it.

Learning Technical Support Fundamentals is really a great learning opportunity for me. It helps me to gain more knowledge about Technical Support, giving great customer service, and troubleshooting skills.

This was a fantastic course. There is a lot of good information packed into it. Don't be nervous about the amount of work that it looks like. It was very straight forward and very easy to pay attention to.

Very well developed and put together in a simple format that even a novice can easily follow along and help them to see what areas they may want to branch out on, while learning some basics for IT Support.

The course was really helpful in improving my skills and enhancing knowledge. It was a very well structured course. Thanks a lot for providing me financial aid for doing this course. I am really thankful .

Great course for beginners and experts. Easy to understand and a good refreshment for those who have been in IT for a long date. I recommend to everyone who is looking for a high quality course in coursera

Loved EVERY second of these courses!!! I learned so much about IT from VM(Virtual Machines) to OS(Operating Systems). I so gratefully for the chance to learn more about the IT world and what goes on in it!

Excellent Introduction to the Fundamentals of Computing and Technical Support Troubleshooting by Google ... 1st in a Series of Classes - no overly difficult, but very important to understand the basics ...