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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,419 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

ZT

Oct 20, 2020

function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }

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3376 - 3400 of 10,000 Reviews for Technical Support Fundamentals

By Sarah

Dec 5, 2019

I studied computer science on and off for 4-5 years, and this course helped me understand binary and allowed me to see how Linux work on a basic level. Very easy to understand and follow!

By A J

Nov 1, 2019

informative while make learning fun and much easier, the instructors are awesome and their stories are very inspiring. I like it and will go ahead with the next course of the certificate.

By Jeremy K

Jun 20, 2019

While nervous going into it, even though I have over a decade of personal computing and technology knowledge, they ease you into the program and teaching methods so it's not overwhelming.

By Ang K Y

Jan 8, 2019

Recommended for anyone works in the IT industry. The course lays very good foundation for learners.

Especially when you get to learn to resolve your own IT issues without troubling others.

By Cody G

Feb 4, 2025

It's a good entry level training for IT/Help-Desk roles. If you have a solid background in IT or Cybersecurity, it might be on the beginner level of training that you'd be interested in.

By Ramil N

Jan 10, 2025

Very informative even though I already have a vast knowledge about computers and how they work I still learned a lot from the first part of this course. Pretty excited for the next part!

By Jose C

Jul 26, 2023

the classes were straight and to the point. no filler and all the information needed to achieve Technical Support fundamentals. I can't wait to take more classes and expand my knowledge.

By Aliii_ K

Jun 14, 2023

This is the BEST platform ever to learn Deeply about IT and technologies, awesome

i really appreciate the staff and thank you to all of you to bring my up on this stage.

thank you so much

By Affiong B O

Apr 6, 2023

Taking this course was an interesting journey for me. It opened my eyes to what it entails to offer IT support and it increased my curiosity to know more about computer and how it works.

By Pilakyaa K

Mar 5, 2023

This course is packed with relevant skills every IT support technician needs to succeed in their career. It exposes you to areas you never thought were part of your role as a specialist.

By Evgenij G

Oct 30, 2022

It's exactly what I looked for. Perfect clarifying of the difficult things, good balance in the capaсity of the presented information as for the first step in IT. My respect for the team

By Marquelin T

Oct 5, 2022

It's an excellent course for someone who wants to understand the fundamentals of IT support and start a new career in IT. You'll reach customer skills, networking, Troubleshooting etc..

By Cj- “

Sep 19, 2021

If you are transitioning to the tech industry and confused on where to start from, this is definitely resourceful. It is pretty basic and quite impactful. Thank you for this opportunity.

By Bashea

Jun 7, 2021

It was good, there was some tiny details that were out of date but over all that won't change that this is a great course and quite literally a fundamental in getting a foot in the door.

By Thien T

May 15, 2021

I really enjoyed the course and it set a great foundation for me to have a basic understanding of the other aspects of technology and will help me better understand the next few courses.

By Nestor A

Jan 13, 2021

I appreciated learning the history of how malware (and antimalware) developed. I had heard many of the news stories from a high-level view but did not have a nuanced understanding of it.

By Emal F

Aug 2, 2020

to be honest this is one of the best online course I have taken so far! very much to the point - this course really takes you to the point to kick start as in an IT career. Thank you all

By Prasad D P

Jul 4, 2020

A great course for beginners in IT . It shows how the google is at providing knowledge through courses.

Now i am a fan of google courses and i will walk through their most of the courses.

By OLORUNFEMI W A

May 5, 2020

This course has really added to my knowledge in IT Technical support but I learnt a totally new things under the customer service relationship. Am happy to be identified with this course

By Koji K

Apr 22, 2020

This module was amazing because the real Googlers gave very concise and clear lecture of basics of computer and network. I'm really excited to take the rest of the modules in the course!

By Cory L E

Apr 7, 2020

Very easy to understand. I have tried many times to learn by myself but something about this content made me finally stick with it! I am looking forward to what my future will bring now.

By Kiara M

Mar 5, 2020

Love the fact this course covers so many aspects , and keeps it interesting by having new faces for each lesson. Easy to follow , short and precise information makes it easier to learn !

By Patrick F

Jun 25, 2019

Great introduction to this certificate. Learned lots in the process. Most of my computing knowledge is self-taught so it was nice to have a the fundamental basics taught more formally.

By Christopher M

Jun 10, 2019

I learned a great deal in this course. Please review the Quicklabs instructions especially for LINUX and connecting to the VM. The connection instructions seem like they are outdated.

By Michelle S

Nov 14, 2018

This course was a great overview of the IT world. I enjoyed the assessments where I was able to login to the VM and complete tasks. The instructor videos for each week were helpful too.