Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,485 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

Filter by:

4176 - 4200 of 10,000 Reviews for Technical Support Fundamentals

By Ali H M

May 5, 2022

Although that I’m working in the IT field I learned too much things in this course & it was helpful for me.

Also the good thing that you can learn anyway and anytime.

By Parminder S

Mar 17, 2022

Excellent Course for Beginner,It helps me understanding basics and Now I am moving to learn more skills and grown my future towards sky Bye Bye you can also join me.

By Scott B

Dec 9, 2021

This course was great. It was one of my first google certifications. I am pleased to have competed this. I was overwhelmed to start but I really started to enjoy it.

By Joseph P

Aug 20, 2021

There was a lot of beginner knowledge in this course that could benefit a lot of beginner techs looking for some more information. Great work guys , and thanks again

By Philip M ( H I

Aug 12, 2021

Very basic, very informative, a good starting point for someone with minimal or no technical background and even useful new information for a power user like myself!

By Tom H

May 17, 2021

Excellent fundamental class. I enjoyed the video instructions. Makes more sense when an expert is explaining the material rather than just reading and taking a test.

By Paras P

May 12, 2021

This course is really amazing as it will give you all the support fundamentals and this is perfect for people who are dreaming to make an career in technical support

By Ishmam I A

Apr 24, 2021

This was the best course i have done on coursera. I have learnt a lot of new things through this course. Looking forward to apply these experiences in personal life.

By Kyrillos M

Apr 19, 2021

Very Inspiring course I learned a lot of concepts. soo comprehensive videos and a lot of supplementary readings to study from. I'm ready for another course for sure.

By Petukhov V D

Mar 6, 2021

It was a bit hard to go thru all the details, but with great practice, it became easier than I thought. Thanks, Google and Coursera for such a wonderful opportunity!

By Ryan M

Feb 8, 2021

Beginners Can Enjoy this Course. Lots of Information Are there in it. I really enjoyed and learned lots of Basic Knowledge about Hardware , Software and Networking .

By Dianna S

Dec 20, 2020

I thought this course was very informative to understanding what an IT Support Specialist does during the normal work day. I now feel I could assist with the basics.

By Marie-Luce H

Oct 13, 2020

I'm so glad I did it Now course #2 final destination "the certificate" this is possible at all ages, I am 50's and a foreign born!!.

Awesome!! Thank you!.

MarieLH

By Zhanara K

Aug 27, 2020

It's the best course ever! Thank you Google and Coursera! It was very interesting and motivating to listen to all the stories. The lessons were short but very clear!

By siddhartha K

Jul 25, 2020

This course helped me to know all the fundamentals to step into the Information technology industry . It made me feel confident in areas where I was lagging behind .

By Jowill F

Jul 17, 2020

Even after being new to this side of tech, I have really enjoyed the basic fundamentals without any doubts.

I will continue this with the motivations Coursera serves.

By Akhlesh K M

Jun 2, 2020

very knowledgeable and job oriented course during this lockdown period i utilize my time on coursera to complete this course

at the end thankyou coursera and google

:)

By Adam W

May 20, 2020

Really, really solid course. Small, bite-sized chunks of data that are easy to process and collectively add up to a well-rounded understanding of the subject matter.

By Abdullakhujaev A

May 16, 2020

It was really interesting to learn from professioanls. All the content have provided me a great experience and understanding of the IT field. Really happy with it!!!

By Tom S

Apr 14, 2020

The information was very well presented and all of the teachers were well spoken and knowledgeable in their field. I look forward to learning more with each of them!

By Robert J B J

Nov 26, 2019

This course was easy to follow. I love how easy it is to stop for a while because life gets in the way but are able to start again once life becomes more manageable.

By SHAYLIN D

Sep 30, 2019

The videos make it very easy to follow and understand, the content is exciting and not dry. Having different instructors also keeps each section new and interesting.

By Deleted A

May 13, 2019

A great way of teaching. I felt like it was easy to grasp the information. Kevin made it easy to understand and use easy language with excitement to keep me engaged.

By Alan D

Jan 9, 2019

This course was very informative. It helped me to understand areas of the internet, the computer, software, and customer service that I didn't understand completely.

By rtalmon87

Sep 12, 2018

Solid course for an introduction. Nicely paced and easily digestible for even the busiest people. I found the motivational interview videos to be very encouraging.