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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AW

May 27, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

SS

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

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6976 - 7000 of 10,000 Reviews for Technical Support Fundamentals

By Vincent P V I

Jan 6, 2021

What a great introduction into the world of IT. Truly filled in some gas on knowledge that had. Truly recommended.

By Tweet

Dec 26, 2020

Great course for fundamental IT support information and lays the foundation for the next classes.

Thanks to everyone.

By Adam L

Dec 16, 2020

Well put together course, perfect for someone with basic computer skills to start their journey to an IT profession.

By Rafiqul S

Dec 13, 2020

It was a great experience learning with google and the trainer keep it very easy and simple to understand the course

By Ahmad J R

Nov 30, 2020

saya sengat senang sekali melewati ini semua. dan ilmunya sangat bermanfaat sekali untuk saya. terima kasih Coursera

By Melake M

Nov 23, 2020

Technical support fundamental is very good for beginners, you can learn more about what and how computer is working.

By Akweshi E S K

Nov 6, 2020

The videos were very educative. The presenters provided precise and concise material that was easily understandable.

By Myra C

Oct 11, 2020

Very easy to follow. Instructions were straightforward. VM takes a little bit to download. Enjoyed the course al lot

By يحيى م م

Sep 30, 2020

كانت دورة رائعة. لقد تعلمت الكثير من الأشياء واكتشفت أنني بدأت للتو. شكرا لك كورسيرا. شكرا لك جوجل لمنحي هذه الفرصة.

By Matthew N

Sep 24, 2020

I thoroughly enjoyed this course, and I'm really thrilled they were able to supply these courses for people in need!

By Qixiang G

Sep 10, 2020

This is a very door level class, it introduces many basic concepts of computer. The quality of this course is superb

By Sonja T

Sep 8, 2020

beautiful intro! I'm looking forward to continuing on this path to see what I'd like to focus on in the world of IT!

By Cristian C O R

Aug 24, 2020

an excellent course, even though it is a lot of information they explain it to you in a great and well explained way

By Bismark C S

Aug 15, 2020

I really enjoyed this course and it has given me a broad understanding of computing and am hoping to do more courses

By Tom N

Aug 9, 2020

Wonderful! I learned a lot about customer service and technical support fundamentals. Thank you Google and Coursera!

By Amy L

Aug 5, 2020

This was a great start to the IT Support role! Learned a ton and this course kept it interesting and easy to follow.

By Hariprasath T

Jul 28, 2020

It was an awesome course!

It helped me recap some of my concepts since I have been familiar with computers back then.

By Joyce S

Jul 23, 2020

Excelente manera de aprender y actualizar conocimientos, para los que ya hemos estudiado una carrera en informática.

By Rajesh P

Jun 25, 2020

Very well laid out course with relevant and important information on topics. High standards as expected from Google.

By Leandro P L

Jun 19, 2020

Superou minhas expectativas, em fundamentos há muito conteúdo que por mais que trabalho na área, ainda não conhecia.

By Dan F

May 30, 2020

Awesome course so far and well laid out. Speakers are very easy to follow and supplemental readings are very helpful

By Neeraj S

May 30, 2020

Amazing Content !! Learn a lot about Computer Hardware, Software, Operating Systems, Networking and Troubleshooting.

By Divine J N

May 7, 2020

The teachings were knowledgeable, concise and informative. It was also skill enhancing as required of every studies.

By Hector A

Apr 27, 2020

Felicidades por este curso; Muy bien estructurado, facil de entender, ameno, y te engancha a seguir aprendiendo mas;

By Gianni B

Apr 24, 2020

Good course with ample information necessary to a solid understanding of the foundation of computers and IT support.