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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, youā€™ll be introduced to the world of Information Technology, or IT. Youā€™ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of whatā€™s to come in this certificate program. By the end of this course, youā€™ll be able to: ā— understand how the binary system works ā— assemble a computer from scratch ā— choose and install an operating system on a computer ā— understand what the Internet is, how it works, and the impact it has in the modern world ā— learn how applications are created and how they work under the hood of a computer ā— utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AW

May 27, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

SS

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

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7126 - 7150 of 10,000 Reviews for Technical Support Fundamentals

By Carlos S

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May 9, 2021

So far everything is excellent, I am very happy and motivated to continue learning, the instructors are excellent.

By Riley J W

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May 1, 2021

I can't wait to start working with you guys more and I look foreword to working at google even if I need teaching.

By Brian D T

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Apr 20, 2021

I enjoyed this course. It was pretty easy and I knew a lot of it. I am ready to get to some more advance concepts.

By Jesus C

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Apr 17, 2021

Super informational! Great way to start to get into the IT field! I enjoyed it a lot and can't wait to learn more!

By Rafael

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Apr 16, 2021

Todo lo necesario para aprender de cero ser un helpdesk de nivel uno o dos dependiendo del producto que se maneje.

By Joe R

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Apr 3, 2021

This course covers the basics of the technologies that are used in IT support, including the interpersonal skills.

By fayƧal l

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Apr 2, 2021

Great course! it allowed me to open my eyes to a new horizon of opportunities, thank you Coursera for the support.

By Dawn D

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Mar 23, 2021

This was such an amazing adventure and i am so glad i took it. I would recommend it to anyone who wants to learn .

By jose g

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Mar 17, 2021

All the steps and the process was great and the tools provided also I am so grateful to have known about Coursera,

By MOHD S

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Mar 6, 2021

awesome course study material and flexibility of course, we call learn from anywhere in the work with coursera.org

By CAIZA C L J

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Jan 24, 2021

Fue un curso bastante interesante, se repaso ciertos conceptos y temas que la verdad se pasa por alto el dia a dia

By DumƩ E

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Jan 17, 2021

iT was an interested course i like it, for someone who don't have any experience an it i think it is a good start.

By Nicolas M

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Jan 13, 2021

Very good ! good first start with all notions you need. Perfect for real beginner , really nice for intermediate !

By Yasmin K

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Dec 27, 2020

it was challenging but eye opening and confirmed my want to pursue a career in IT and possibly a software engineer

By Ashley F

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Dec 24, 2020

Coming from a non-tech background, I can say that this course is amazing! I really feel like I have learned a ton!

By Sergio B

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Nov 20, 2020

The Course was straight forward and easy to understand, which made quizzes and and practices comfortable and easy.

By Aniket B

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Nov 7, 2020

it was reallya great course an a course which contains a lumsum amout of t

knowledge , thank you for this knowledge

By Curtis W

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Nov 4, 2020

Great instructors, easy to follow, great modules, great quizzes. Great inspiration. Very positive and encouraging!

By Roderick V

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Oct 31, 2020

This is very interesting activity specially in accessing the laboratory. Than you very much for the opportunity...

By Kristoffer K

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Oct 25, 2020

It was a great course, learnt a wide range of things. From building a computer to how to prepare for an interview.

By ANA C G D S

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Oct 7, 2020

in this course i learned topic very importants for costumer service in IT support, thank you for this opportunity

By Vanessa D O

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Sep 21, 2020

Ɠtimo curso, aprendi muito sobre os fundamentos e consegui colocar na pratica sem dificuldades ! Perfeito mesmo!!!

By Daniel Meoli

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Sep 17, 2020

I really enjoyed the labs! Thank you for the opportunity to change my quality of life, I am excited to learn more!

By Rynxes M

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Sep 13, 2020

Good course for those that know nothing about the field of IT and are interested in discovering a new career path.

By Sulaiman A

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Sep 11, 2020

Very informative and clear.

I'd defiantly recommend this course to get the basics of technical support Fundamentals