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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,276 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GP

Feb 24, 2023

I recommend this course for everyone who is a beginner in computing. it's easy to understand and you will learn a lot of things especially to those who never had the experience to computing. Enjoy!

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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101 - 125 of 10,000 Reviews for Technical Support Fundamentals

By Laura A

Feb 12, 2022

I'm very grateful to have discovered this educational track, and to have access to it very inexpensively. I worked in IT for a decade, and then took about a decade off to raise my children, and this was a very positive, and encouraging way to reenter the world of tech and update my knowledge base with easily digested content.

By Saleh E S

May 6, 2021

priceless information, very unique teaching ways, very Enjoyable journey, the instructors super friendly and clarifying every piece of information in a very professional way and they are funny too, I loved everything about this course and totally recommend this course to everyone interesting in IT world.

By Gradi L

May 27, 2023

Honestly, one of the best courses I have taken. My aim was to obtain the CompTIA A+ Certificate and this was great preparation material, if not the only material you will need. Then great news came to me that if I complete this course and the A+, I shall gain a dual certification. TOTALLY AWESOME:()

By Junaid A

Apr 26, 2022

What an amazing course offered by Google through Coursera. I have learned the basics of hardware, OS, networking, troubleshooting and making the resume in the best that I have ever experienced this way of content from others. Thanks to all the teachers and team for creating this wonderful course. :)

By Jacquine T

May 4, 2021

Coming in not knowing anything about computers was very concerning for me. Now I can say that I feel more confident after the course training. I would recommend this course to anyone that is seeking to learn more about computers or becoming a technical supporter.

By Alan A

May 4, 2021

for someone with absolutely no knowledge of IT or just simply the hardware or software of a computer this course gives the basic to all those stuff. This course is the beginning or the 1st step for the steps ahead that how I see it.

By Soumitra D

May 12, 2021

I think this course will be of great benefit to us, especially for beginners. After doing this course I have been able to gain a better knowledge of this subject than before. I will come to know more details later on the IT side.

By Sean S

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

By Hope W

Nov 29, 2020

I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.

By Alejandro L

Aug 18, 2020

I strongly recommend this certificate to anyone trying to go into the information technology field, very informative. thanks google and coursera for making this available at such a comfortable price.

By Thomas D P

Oct 10, 2021

This course was awesome! I am in college for cyber security and I have learned more in this course than I have in 6 months of schooling. I really hope these certs have some muscle behind them.

By Carpe D

Aug 12, 2024

It's great for people of all levels. Never neglect the foundations and basics of any fields. It can pave the way and help down the road whether it's for IT or another field.

By the g

May 28, 2022

it was an amazing course the tutors are really good with the way they explain everything , if you are new to IT i would recommend you take this course its good for beginners

By David V

Oct 28, 2020

this course was awesome! it gave me a good idea of what to expect in the technical support field. i am excited to continue and cant wait to begin a career in IT.

By GENESIS H

Feb 12, 2022

There is alot of information I can say with confiendence that I've learned and understand the fundamental of tech support and I am eager to continue my journey.

By Dayhanna C S M

Nov 26, 2020

Aun estoy a la espera de mi certificación pues termine el curso hace varias semanas, y solo dice verificar ID cuando mis datos personales están correctos.

By Sameer S

Apr 26, 2022

The first course was great, I got a lot of tips on troubleshooting and got refreshed with my fundamentals.

Looking forward for the next course.

By Best M

May 5, 2021

Has great information that’s broken down into small pieces so you can easily understand each area of a system and how it works in a computer.

By Marina-Patapia F

May 3, 2021

It was such a great course! I really enjoyed it! Well done to every single person who helped to make this course be available for all of us!

By Onyinyechi G G

Apr 21, 2022

I had a swell time navigating through this course. Thank You Google, for the opportunity to be a participant in this amazing tech journey.

By Francisco A

Apr 20, 2022

it is a very good oportunity for those who has ability in this are but didn't have the chance to continue or start on it.

By Ceacle D

Apr 3, 2022

Great course, a lot of good informaiton learned so far. i cant wait to dive into some more good classes.

By Fernando L L

Oct 28, 2020

This course is high impact, thanks, thanks, thanks, It can be described in one word..

GREAT!

By Kyle H

May 4, 2021

Great Overview & to the point! This aloud me to judge if I want to continue in this field.

By Jenna G

Apr 20, 2022

I absolutely loved this course! It was easy to understand, thorough, and very educational.