The videos are very easy to watch, and do a great job interacting with the learner and presenting important information! The labs and quizzes do a great job making sure the learner is understanding what is being taught!

Lots of foundational knowledge, was a good review. Pro tip-the grades for the labs take about an hour or so to update, so if you complete them and it still shows incomplete, wait before you open a ticket or retake them.

Excellent introductory course! After six years in technical support, I found plenty of gaps in my own troubleshooting acumen this course kindly uncovered and smoothed out. Definitely looking forward to the next courses!

This course was very interesting and thorough with teaching all of the material. This course is perfect for people of all levels who are either learning for the first time, or just looking for a refresher on the basics.

awesome really enjoyed it , even though i have an experience in it , it was a good revision for me , it's also motivating and helps in stuff that are not technical and changes the way of thinking to be more productive.

this course really helps someone to be placed on the right track to a degree. just because you help family and friends does not really put you in a field to communicate with unknown persons and to earn real good money.

Very well taught! If you make more courses like this there would be more people in STEM our education system is failing some of us at producing STEM people. We all can learn, but all have different reates of learning.

This course seems to offer very good preparation and training for beginning an entry-level job as an IT Support Specialist, as well as for landing that job through learning new skills, resume writing and interviewing.

This course is really helpful for me for clearing all the basic knowledge of it fundamentals. I enjoyed learning throughout the course with same amount of energy. This course is really awesome and very knowledgeable .

Lots of great information for beginners and intermediate users. Great way to get started in an IT path, whether starting out in professional life or switching careers to IT. Looks great, easy to follow, and accessible.

دورة تدريبية رائعة تشتمل على الكثير من المفاهيم التقنية قدمت إلينا باسلوب شبق ككتع على أيدي نخبة من محترفي تقنية المعلوماتية العاملون في كبرى الشركات العالمية شركة جوجل العملاقة شكرا جوجل شكرا كورسيرا شكرا جزيلا كابرون

Great course to learn and know all the fundamentals and build them to kick start your career in Tech support or IT fields. Also great for general underdtanding about IT world and how computer works. Highly Recommended.

That was amazing!!!!! like I learned soo much new things and get skills , a big thanks to Google and all the instructors and mentors for guiding , teaching , and giving important tips , and motivation to move forward .

It is real a successful and exciting learning environment and all phases of the course is depth and the facilitators are aweson and i sincerely appreciate google and coursera for the opportunity given me.Thank so much!

This Course was very hands on. I was able to learn how to build a computer, how networking works. binary code, what a virtual machine is and so much more. It is well worth it. I looking forward to the next course.

As someone not having a background in IT I can say I really enjoyed this course. It made some overwhelming concepts very simple and more understandable. I look forward to learning more and entering into a career in IT!

I really enjoy this course, the IT world is so curious and I'm really excited to explore other courses and other concepts, because I love technology and learn about how they work and interect with them is just amazing.

I have so much fun taking this course and learnt a lot of the fundamentals in IT. I am looking forward to find a way I can put into practice all these knowledge and keep studying and learning in this interesting field.

As an experienced IT Professional I think this course has a lot to offer for newcomers, I really recommend taking the time to take this course and take advantage of the material, videos and reading Im really satisfied!

TSF is an awesome intro course to IT work. I learned so much in a very short time, and I look forward to learning more from Coursera and its instructors, who were exceptional. I love the teaching style of the videos.

Para personas con conocimiento puede ser bastante sencillo, pero a la vez es emocionante aprender cosas de las que crees tener conocimiento. Además te muestran las experiencias de los profesores y es realmente exitante

I had a blast whereby I was looking forward to every session as the teachers have nice real life illustrative ways to explain concepts

The Cousera architecture us the best as well , I never had issues on the interface

How amazing the course was structured! Even if my official language is French, with my limited English proficiency, I have come to manage the entire part on technical support fundamentals. It is an exciting experience.

This is an amazing course for anyone interested in IT ! The content is super fun and easy to understand, and the instructors are so jovial and seem easy to connect with! Really looking forward to the remaining courses!

i HAVE LEARNT A LOT FROM THIS COURSE, EVEN THOUGH I HAVE ENOUGH KNOWLEDGE ON TECH.SUPPORT

THANK YOU FOR PROVIDING SUCH AN USEFUL COURSE. I WILL DEFINITELY SHARE MY EXPERIENCES WITH MY STUDENTS / COLLEAGUES.

THANKS A LOT.