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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,419 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GP

Feb 24, 2023

I recommend this course for everyone who is a beginner in computing. it's easy to understand and you will learn a lot of things especially to those who never had the experience to computing. Enjoy!

TR

May 12, 2020

Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

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2826 - 2850 of 10,000 Reviews for Technical Support Fundamentals

By Ryan P

Dec 10, 2019

This course is very well structured and it would serve as a great foundation for anyone with little or no IT experience. It did a good job about getting me excited about finish the whole IT Support Program.

By Cole W

Oct 7, 2019

This course was very informational in learning the basics of IT support as well as expanding my knowledge on how tech works and what skills I am more proficient at when it comes to understanding technology.

By Phakamisa n

Jun 29, 2019

This learning is very important gives you very nice back ground in the technical support field so we tank you guys for improving the world in the technical support field look to learn more in your platform.

By Daniel A

Jun 14, 2019

This course is very insightful. though most of things I am already aware of But there are other materials that I am able to have a better understand to unlike the understand I had about those topics before.

By Shiar O

Jan 12, 2019

this course was very helpful and i don't need a technical support for my self

the most interesting thing you learned in this course was the last part

how to make the interview and what you have to do in it

By Levi L

Feb 24, 2018

Having no background in computers other than being a user this course is definitely a good starting point for helping me to understand the intricacies of what is going on inside of the machine and internet.

By Pat M

Nov 8, 2022

Course 1 was a wealth of knowledge from hardware, to software, labs, and even some customer service skills with interaction questions. I enjoyed this course very much and look forward to the other courses!

By Damien O

Aug 25, 2022

I found this course to be an amazing first step towards IT. The fundamentals is exactly what you need when starting anywhere new. Thank you for laying the ground work. I'm looking forward for more to come!

By Nathan R d S P

Aug 6, 2022

It`s a very good introductory course, with a geral vision of IT Support Concepts.

This is the first step to go to the next courses, in it you will get a basic introduction of all themes of the next courses.

By ARNOLD T

May 22, 2022

I really like and have been enjoying The Technical Support Fundamentals classes through Coursera and Google. Thank you for helping my dream come true and now I am started in a career I was meant to be in!

By A J

Mar 5, 2022

This course provides a great foundation to learning the basics of IT. Very easy to follow and the supplemental reading materials expand your understanding and are great resources to save to your Favorites.

By Thomas M

Oct 13, 2021

I found this course to be very informative and straight forward for newcomers or people with intermediate level knowledge alike. I very much enjoyed the content and look forward to completing more courses.

By Shekar M

Jul 18, 2021

This course may make my life change, which I've been dreaming about whole of my life. Awesome teaching method, instructors and many resources to be successful in the IT support career and hopefully beyond.

By jose n

Jun 22, 2021

The main thing was to learn how the first computer worked since thanks to the first results today we enjoy and have a variety of information supplied throughout the world in the palm of our hand in seconds

By April V

May 14, 2021

Great introductory course! It was well thought out and organized with relevant quizzes and modules. All of the presenters were clear and articulate. I am excited to do the next course for this certificate!

By Samitha W

Feb 15, 2021

I actually have some experience in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to completing the next courses!

By ian D

Dec 14, 2020

I thought the course was helpful for a starting course, is one of the better lines out there for teaching you the fundamentals and getting you started in the career if you weren't already interested in it.

By Rodel V

Nov 1, 2020

Learning Technical Support Fundamentals is really a great learning opportunity for me. It helps me to gain more knowledge about Technical Support, giving great customer service, and troubleshooting skills.

By James C

Sep 23, 2020

This was a fantastic course. There is a lot of good information packed into it. Don't be nervous about the amount of work that it looks like. It was very straight forward and very easy to pay attention to.

By Steven T

Aug 28, 2020

Very well developed and put together in a simple format that even a novice can easily follow along and help them to see what areas they may want to branch out on, while learning some basics for IT Support.

By Praveen V

Aug 25, 2020

The course was really helpful in improving my skills and enhancing knowledge. It was a very well structured course. Thanks a lot for providing me financial aid for doing this course. I am really thankful .

By Japhet V

Jul 2, 2020

Great course for beginners and experts. Easy to understand and a good refreshment for those who have been in IT for a long date. I recommend to everyone who is looking for a high quality course in coursera

By Jason S

May 28, 2020

Loved EVERY second of these courses!!! I learned so much about IT from VM(Virtual Machines) to OS(Operating Systems). I so gratefully for the chance to learn more about the IT world and what goes on in it!

By Luke P

May 23, 2020

Excellent Introduction to the Fundamentals of Computing and Technical Support Troubleshooting by Google ... 1st in a Series of Classes - no overly difficult, but very important to understand the basics ...