It is good for a not-technical user, who is stepping into the IT for the first time. Will help in building great foundational skills for the tech support role.

I found the course very helpful as someone that was in I.T. over 10 yeas ago , this was a great refresher for me, as I get ready to go back to the I.T. field.

I REALLY ENJOYED THIS LEARNING JOUNEY WITH ALL MY FACILITATORS, ALL THIER SPEAKS ARE UNDARSTANDABLE , I REALLY APRECIATED!

THANK YOU GOOGLE.

THANK YOU COURSERA.

The course materials are so helpful, though I cannot grasp all the knowledge at once but I'm glad I will be able to get back to them and read again. Thank you!

Even after working in this field for a few years, the information provided in the course is easy to understand and the instructors delivered it at a good pace.

Very beginner friendly, well organized and comprehensive to give a nice overview of the general skillsets needed to learn for an IT Technical Support position.

Great introduction to the beginning of a new life in computers and tech support. I learned a lot in this course and it is just the first of series of courses.

Thank you my best team for your motivation, I'm glad to be taught by you. I liked the course and it was beneficial for me. It's a pleasure to take it from you.

I really enjoy this course! It is very well structured and covers a lot of technical and softskills concepts that are fundamental for the IT Tech Support role.

This course helps me understand what an IT professional does and I have the necessary foundation to continue learning about this wonderful World of Technology.

The instructors are very good at explaining the material, and although some of it is a bit out of date, I learned the core concepts of introductory IT support.

Great course! Did not expect so much detail! Fully agree with the emphasis on developing soft skills along technical knowledge! Thanks Google! Thanks Coursera!

Being already familiar with IT and have worked in the field. This course exspanded what I knew. I was supprised on how much I was not completely familiar with.

Easy to follow, the learning path was easy enough to understand and apply. I made the right choice to do this course and I am excited about many more to come.

I think the course is good for those who want to learn basics of IT. However, it might be too easy for people who don't use their computers just as calculators

This was great and easy to understand. The course was well written and I believe it will provide me the skills I need to be successful in IT Technical Support.

Very good course, with practical and knowledgeable trainers/mentor. Worthwhile doing, gainful insight and experience especially from the hand-on training labs.

Absolute stellar way to learn (and re-learn in my case) the fundamentals of this field. Highly recommended for anyone interested in dipping their toes into IT.

It was a great pleasure for me to study from coursera. The course I have completed from coursera give me a lot of knowledge. Thankyou for the big opportunity .

It is very motivating course, it gives you will to pursue more and more knowledge, it makes you even stronger person. Thank you all lecturers for your passion!

This course has ignited in me a passion that I always wanted to pursue. The best part is that this was done by keeping things simple but yet very enlightening.

Love it. Very informational and I learned a lot ,even from just the first course. I feel as if I could start a career just off that alone , so much knowledge .

I really enjoyed this course. I feel like I have learned so much, and now am ready to proceed to the next section! Thank you so much for providing this program

Awesome course to enroll and actually get something from it. I thoroughly enjoy every lesson and able to learn fundamentals about the IT support should posses.

Well arranged, informative, almost never did I've to loop a specific part because I couldn't understand what's going n. Very much appreciated thanks to Google.