The 1st module of this course explains in good detail what the fundamentals of technical support really is all about and makes me excited to learn further.

there are no words that can describe how beautiful this course is

weather you are new or had experience in this field

absolutely this is the perfect choice

This is the perfect bedding in space for anyone that aspires to have a career in it. It was informative, Entertaining and the best of its kind. Thank you!!

I Lean a lot from this course, and they teach very well that everyone can easily understand what they want to teach us. Thank you for this course COURSERA.

I think this is an excellent opportunity to learn new skills and further my education. I look forward to the next course and completing the certification.

Very informative, covers the basics and enforces the importance of customer service when it comes to IT Support. Great jumping off point to begin the Cert.

This course is very useful and it shows how the field of IT is so diverse and wide. I learned a lot from this course, thank you Google for this opportunity

Puedes aprender muchas cosas, desde como funciona una computadora, hasta poder instalar programas con comandos en Linux y solucionar problemas de personas.

Muy, pero muy educativo el curos, excelente, bien detallado y dan todas las herramientas basicas y necesarias para desarrollarme como IT Support Specialist

I really loved it!!!!! Google is teaching you and making you familiar with what actually happens in the real world. That there is a world out of the books.

Great Introduction to IT. Someone with really no knowledge of IT prior to completing this course will surely be hooked and continue with the next courses.

This is very good course for IT support beginners, i have learn a lot, Thanks to google and coursera team. your people are wonderful keep up the good work.

Excellent course for people that wants to know the basics of IT. I think it helps to build a foundation for people that haven't been involved in IT at all.

More sensitive to gender and race issues than I anticipated. There was even a question about what to do when someone will only speak with the male IT tech.

I am so excited to see what the future holds for me in my role in the big world of IT! This course is the perfect launch pad to start from...thanks Google!

The course was very helpful in discussing theory and abstraction in a manner that made it very easy to internalize and apply in the real world environment.

I found the course to be very very helpful and I'm looking forward to studying the other ones

It was truly one of the best online courses I have ever done

Very interactive and informational course that goes into detail about the basics of Information Technology, the field, and what to expect when entering it.

This course was easy to follow, and navigate. It wasn't too difficult to learn the material, and the people teaching the course made it easy to understand.

Really great as a foundation to build on, hopefully this is a beginning of my career in IT, its not tough if you put in the time. I did this is a few days!

This course is very "down to the earth" compared to other computer science courses offered by universities. Google's practical perspective helped me a lot.

Just by completing week one of this course am already having the feeling to jump into the field of IT, i have learnt more and all steps are explained well.

A Well prepared fundamental course which helps in understanding the IT field of the world today. I would be more happy if basics of MAC OS was taught here.

Very good general overview of the various components within IT. Excited to start learning more about these elements and dig into the more in-depth courses!

I was scared to start a course in IT with no background. This course is for anyone who wants to understand the basics of IT and want to start career in it.