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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AW

May 27, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

SS

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

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6851 - 6875 of 10,000 Reviews for Technical Support Fundamentals

By Jean G I

Jan 8, 2020

I'm pleased with the course! I would like to recommend this course to learn more about computers and computer service.

By Sabrina M

Nov 23, 2019

excellent. It was nice to see an assortment of every-day Googlers discussing the topics on these instructional videos.

By Muhammad H

Nov 6, 2019

So far so good.. looking forward to complete the specialization.. The standard of the course is just simply so high..!

By Katie H

Oct 12, 2019

Although already employed in IT, this was a good refresher and filled in some things I had not learned over the years.

By Miles B

Sep 11, 2019

Come on give us more although what happened to Rob Clifton, and I'm a program manager at Google. course on interview

By Janeem M G

Aug 12, 2018

Great way to introduce new learners to the field of IT. Instructors are awesome and i enjoyed the coursework thus far.

By Liz D

Apr 7, 2018

Fun, exciting, and super-informative!! Wonderful, personable, approachable-seeming instructors!! Great job, Google!!

By Tamirat A

Feb 20, 2018

Its good to know the basics of IT support in such brief & concise way. Thank you presenters & keep up the good work!!!

By Panama P

Jan 31, 2018

Very informative and easy to understand. I highly recommend this to anyone that wants to know about Technical Support.

By Brent S R

Jan 25, 2018

Very interactive. Feels like you have a teacher and everything is explained very well adn easy to grasp. It's awesome!

By Nick C

Mar 4, 2025

very interesting and engaging. Made me feel encouraged and confident in my ability to tackle the rest of the courses!

By Layla J

Feb 1, 2025

This course was a wonderful introduction to IT support. It made me feel like my goals and aspirations are attainable!

By Zoe Z

Aug 30, 2024

Lots of clear videos, visuals glossaries. A nice overview of the industry for people getting started in Tech support.

By Paul J

Nov 18, 2023

i really enjoyed the class and tlearned alot of new things and hope in the future to get in torch. Thanks google team

By Steven P

Sep 13, 2023

I like it, I learned the foundations, I have learned in the past but its been so long that this was a good refresher.

By Ester D P

Aug 6, 2023

Un curso super interesante para los que nos iniciamos en internet y todo el funcionamiento de sus redes y componentes

By Rizwan U H

Jul 30, 2023

An Amazing course from best professionals. Thanks Coursera, Google and IRM for providing such an innovative platform.

By Anthony m

Jun 29, 2023

Has help me to appreciate more on how technology has advanced and learn a lot about troubleshooting. Thank you Google

By Dimitrios D

Apr 10, 2023

Just started my courses. The teaching method looks so easy and understandable

Exceptional job gentlemen !!!

Thank you

By Suthirak P

Feb 8, 2023

Introduce you to a lot of the basic of IT. The video production is high as well. Really fun to go through the course.

By Zamir Q

Feb 8, 2023

this course taught me to think like google. I learned how to act and behave like a primary IT professional. thank you

By Skyler E

Oct 16, 2022

Nice intro for IT, good basis for terminology alongside good foundation to expand upon the complex subjects further.

By Luis A

Oct 11, 2022

Helped me understand the foundations of a coumputer architecture and give an overview of the technical support role.

By Macedo J

Aug 18, 2022

Ótimo curso para imergir na tecnologia da informação. Somente acessando você terá a sensação que eu senti ao praticar

By Sabbar B Z E

Aug 1, 2022

(Google IT Support Professional Certificate)

It requires time, dedication, and commitment, It was worth it...Excellent