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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AW

May 27, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

SS

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

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6926 - 6950 of 10,000 Reviews for Technical Support Fundamentals

By Sheila S

Nov 14, 2019

This is a great course with a lot of great information. I am very excited to keep learning with the next few courses.

By Brion T

Sep 26, 2019

This is a great course. Very informative, set in easy to achieve segments, and easy to fit into the busiest of lives.

By Alexander H

Mar 11, 2019

The course makes me more confident; information is clear and I feel like my positive experience becomes a motivation.

By Amit K

Feb 28, 2019

It covers all fundamental concepts which i loved. It also allowed me to look into academic perspective of the topics.

By Bryan N

Aug 21, 2018

Great way to start the journey into technical support. Classes are easy to follow and you can learn at your own pace.

By Kenneth H

Aug 4, 2018

I believe the course introduces the student to very important, basic IT concepts in a way that is easy to understand.

By Jasmine M

Jul 28, 2018

Totally loved this course. I learned so much and they allow you to review at anytime. Thank you Google, and Coursera.

By Hugo D

Apr 23, 2018

Great intro to the course! I thought it would be a daunting task to achieve, but I made it!

thanks Google and Coursera

By Robbi H

Mar 26, 2018

The classes are easy to understand and start from the beginning. The material is straight forward and easy to follow.

By Fabiano F

Mar 28, 2025

Aprendi muitas habilidades neste curso que farão total diferença não só no meu trabalho, como também no meu dia dia.

By Cody B

Jan 31, 2024

very awesome course that helped me refresh what i knew about computers and added more onto the knowledge base i had.

By Cosme F

Aug 15, 2023

Excelente como curso introductorio, soy docente y es muy parecido al enfoque que uso en mis clases... excelente !!!

By Jerome R Y

Jul 2, 2023

Thank you Coursera! I already finished the course its totally worth it and I have lots of learnings with the course.

By Damon W

May 10, 2023

I had a phenomenal time learning about this course, and I am very excited to learn even more about the world of I.T.

By Millat A

Dec 27, 2022

This is course is really awesome, i learned alot from this , I like to recommend this course for every IT specialist

By Sally F

Dec 4, 2022

Very well put together with a lot of thought given for extra information to help you get a job in technical support

By Ibrahim “ m

Nov 6, 2022

After experiencing this online course. i realised is the best academic activities i ever experience. i love coursera

By Wyclife A

Oct 16, 2022

Learning has no limitations, and the strongest support of the building is the Foundation! Lets get back to basics

By sunday o

Oct 4, 2022

This is an awesome course, thanks to google for making this available and building technology experts from scratch.

By anas n

Sep 11, 2022

it was an awesome jurney for me with technical support fundamentals , and i hope to discover more and more about it

By Forrust W

Sep 7, 2022

Awesome course, I can't believe how much I learned already. I am so glad I was given the chance to be apart of this!

By Lisu A

Aug 30, 2022

This course is very interesting, practical and engaging. An essential course for every IT specialist and tech lover.

By Habab O A

Aug 3, 2022

It was a great track, I learned a lot through this program, and I will continue to learn. Thanks Coursera and Google

By Gabriel F

Jul 18, 2022

This course is Awesome. It was great taking it. All the Instructors are very good and passionate in their teachings

By David o

Jul 6, 2022

This was a great intro to IT course, and i was given enough of the basics to know what parts of IT intrest me most.