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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AW

May 27, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

SS

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

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7076 - 7100 of 10,000 Reviews for Technical Support Fundamentals

By Aditi T

Jun 22, 2020

I guess it was a great experience learning with such a great teachers.

Thanks for providing such a wonderful course.

By Alicia L

Jun 12, 2020

This course gave the opportunity to improve my skills and understand the fundamentals concepts of Technical Support

By ALLWIN A F

Jun 2, 2020

This course is absolutely mind-blowing and we get exposed to real-world IT professional work. Good beginner course.

By gopala k

May 24, 2020

Worth to study when your start carrier as it support even your experience also learn new skills and brush-up things

By Sharon M

May 20, 2020

I was surprised at the ease of understanding i had. The instructors broke everything down into the simplest terms.

By Juan C T

May 10, 2020

For someone who has had minimal IT work background, I feel this course does a great job at setting the foundation.

By Richard A

May 7, 2020

This has been an awesome course to dive into IT career. This is a great first step!!! Excellent Coursera and Google

By Deleted A

Apr 19, 2020

Very good introductory course, got every I needed to see if IT would be a good fit. Love it and on the next course.

By Daniel B

Jan 7, 2020

Awesome course to learn about the fundamentals of I.T and a great refresher for people that know about I.T already.

By Lenny D

Oct 9, 2019

Course is very hands on. You're learning very intense subjects at an informative pace. I love it. It's Fantastic.

By justfo p

Sep 18, 2019

Great intro course! I love how this course was not intimidating for beginners and an eye opener for what's to come.

By Sibusiso G

Sep 3, 2019

This course is wonderful. The instructors are so passionate and encouraging. I am well on my way to a career in IT.

By Terry A W

Mar 20, 2019

I learned a lot of IT basics in a few weeks. It's fast paced and I definitely enjoyed using the forums to get help!

By Aditya R

Jul 9, 2018

It was a very good experience, got chance to brush up my basics and understood more about customer handling skills.

By Anthony Z

May 25, 2018

I took this after being out of the field for awhile as a refresher. I very good foundation course, glad I found it!

By Alex R

Apr 5, 2018

Great information for beginners. I was aware of most of the content but some bits and pieces were great refreshers.

By Thomas B J

Feb 24, 2018

Very easy and informative to learn. I love how the structure is laid out and how the course work is easy to follow.

By Jorge S

Nov 27, 2024

me encanto este curso, quiero mas, que mas puedo estudiar que este relacionado al area de IT, que es lo que sigue?

By Mustafa A

Nov 20, 2024

it is very good course and it is easy to learn i would like to thank coursera to give me this opportunity to learn

By Bernie N

Dec 23, 2023

Outstanding aid for people who wants to start in IT from scratch, highly recommended! Thank you Coursera & Google!

By Olivier D

Oct 31, 2023

This lesson was so amazing and i would like to continue with other courses to earn full professional certificate.

By Dominykas T

Oct 16, 2023

Amazing course! I had learned so much, it has sparked my interests to learn more and help people with PC problems.

By ken m

Sep 4, 2023

Tottaly woth the time gave me alot of knowlege on how it works and even the binary which didnt know totally worthy

By Kenneth W

Aug 10, 2023

This course have lots of topics. Instructors were great at conveying the materials which a novice can understand.