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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ā— understand how the binary system works ā— assemble a computer from scratch ā— choose and install an operating system on a computer ā— understand what the Internet is, how it works, and the impact it has in the modern world ā— learn how applications are created and how they work under the hood of a computer ā— utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AW

May 27, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

SS

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

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7126 - 7150 of 10,000 Reviews for Technical Support Fundamentals

By Carlos S

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May 9, 2021

So far everything is excellent, I am very happy and motivated to continue learning, the instructors are excellent.

By Riley J W

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May 1, 2021

I can't wait to start working with you guys more and I look foreword to working at google even if I need teaching.

By Brian D T

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Apr 20, 2021

I enjoyed this course. It was pretty easy and I knew a lot of it. I am ready to get to some more advance concepts.

By Jesus C

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Apr 17, 2021

Super informational! Great way to start to get into the IT field! I enjoyed it a lot and can't wait to learn more!

By Rafael

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Apr 16, 2021

Todo lo necesario para aprender de cero ser un helpdesk de nivel uno o dos dependiendo del producto que se maneje.

By Joe R

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Apr 3, 2021

This course covers the basics of the technologies that are used in IT support, including the interpersonal skills.

By fayƧal l

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Apr 2, 2021

Great course! it allowed me to open my eyes to a new horizon of opportunities, thank you Coursera for the support.

By Dawn D

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Mar 23, 2021

This was such an amazing adventure and i am so glad i took it. I would recommend it to anyone who wants to learn .

By jose g

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Mar 17, 2021

All the steps and the process was great and the tools provided also I am so grateful to have known about Coursera,

By MOHD S

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Mar 6, 2021

awesome course study material and flexibility of course, we call learn from anywhere in the work with coursera.org

By CAIZA C L J

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Jan 24, 2021

Fue un curso bastante interesante, se repaso ciertos conceptos y temas que la verdad se pasa por alto el dia a dia

By DumƩ E

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Jan 17, 2021

iT was an interested course i like it, for someone who don't have any experience an it i think it is a good start.

By Nicolas M

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Jan 13, 2021

Very good ! good first start with all notions you need. Perfect for real beginner , really nice for intermediate !

By Yasmin K

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Dec 27, 2020

it was challenging but eye opening and confirmed my want to pursue a career in IT and possibly a software engineer

By Ashley F

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Dec 24, 2020

Coming from a non-tech background, I can say that this course is amazing! I really feel like I have learned a ton!

By Sergio B

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Nov 20, 2020

The Course was straight forward and easy to understand, which made quizzes and and practices comfortable and easy.

By Aniket B

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Nov 7, 2020

it was reallya great course an a course which contains a lumsum amout of t

knowledge , thank you for this knowledge

By Curtis W

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Nov 4, 2020

Great instructors, easy to follow, great modules, great quizzes. Great inspiration. Very positive and encouraging!

By Roderick V

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Oct 31, 2020

This is very interesting activity specially in accessing the laboratory. Than you very much for the opportunity...

By Kristoffer K

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Oct 25, 2020

It was a great course, learnt a wide range of things. From building a computer to how to prepare for an interview.

By ANA C G D S

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Oct 7, 2020

in this course i learned topic very importants for costumer service in IT support, thank you for this opportunity

By Vanessa D O

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Sep 21, 2020

Ɠtimo curso, aprendi muito sobre os fundamentos e consegui colocar na pratica sem dificuldades ! Perfeito mesmo!!!

By Daniel Meoli

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Sep 17, 2020

I really enjoyed the labs! Thank you for the opportunity to change my quality of life, I am excited to learn more!

By Rynxes M

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Sep 13, 2020

Good course for those that know nothing about the field of IT and are interested in discovering a new career path.

By Sulaiman A

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Sep 11, 2020

Very informative and clear.

I'd defiantly recommend this course to get the basics of technical support Fundamentals