Todo lo necesario para aprender de cero ser un helpdesk de nivel uno o dos dependiendo del producto que se maneje.

This course covers the basics of the technologies that are used in IT support, including the interpersonal skills.

Great course! it allowed me to open my eyes to a new horizon of opportunities, thank you Coursera for the support.

This was such an amazing adventure and i am so glad i took it. I would recommend it to anyone who wants to learn .

All the steps and the process was great and the tools provided also I am so grateful to have known about Coursera,

awesome course study material and flexibility of course, we call learn from anywhere in the work with coursera.org

Fue un curso bastante interesante, se repaso ciertos conceptos y temas que la verdad se pasa por alto el dia a dia

iT was an interested course i like it, for someone who don't have any experience an it i think it is a good start.

Very good ! good first start with all notions you need. Perfect for real beginner , really nice for intermediate !

it was challenging but eye opening and confirmed my want to pursue a career in IT and possibly a software engineer

Coming from a non-tech background, I can say that this course is amazing! I really feel like I have learned a ton!

The Course was straight forward and easy to understand, which made quizzes and and practices comfortable and easy.

it was reallya great course an a course which contains a lumsum amout of t

knowledge , thank you for this knowledge

Great instructors, easy to follow, great modules, great quizzes. Great inspiration. Very positive and encouraging!

This is very interesting activity specially in accessing the laboratory. Than you very much for the opportunity...

It was a great course, learnt a wide range of things. From building a computer to how to prepare for an interview.

in this course i learned topic very importants for costumer service in IT support, thank you for this opportunity

Ótimo curso, aprendi muito sobre os fundamentos e consegui colocar na pratica sem dificuldades ! Perfeito mesmo!!!

I really enjoyed the labs! Thank you for the opportunity to change my quality of life, I am excited to learn more!

Good course for those that know nothing about the field of IT and are interested in discovering a new career path.

Very informative and clear.

I'd defiantly recommend this course to get the basics of technical support Fundamentals

Me parece un excelente curso! Y la forma que tienen de explicar todos los temas es muy fácil de entender! Gracias!

It is really a good start for beginners..i really got motivated to build the skills..thanks google thanks coursera

thanks for create this amazing introductory course, now my hobby isn't more a hobby it will become a reliable job.

It's very helpful to them who are interested in IT & want to be a IT specialist. It's a great learning experience.