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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

HW

Nov 29, 2020

I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.

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7901 - 7925 of 10,000 Reviews for Technical Support Fundamentals

By Connor M

Oct 23, 2019

Fast paced and informative. If you apply yourself, this course can be quickly, but effectively completed.

By Emmanuel J

Oct 11, 2019

Awesome and interesting module. From the start to finish is always engaging making you want to learn more

By Deleted A

Oct 2, 2019

Some glitches with completed portions, you have to reload them sometimes. At least in the Chrome browser.

By Michelle M

Mar 18, 2019

This is a great Introductory IT course. It has a lot of beneficial information and is easy to understand.

By LFTP

Mar 14, 2019

Loved this course. Designed very well and I had fun doing it. Cant wait for my next course with you guys.

By Lance J

Dec 20, 2018

The quality was outstanding, and having the modules split up into small chunks made it easily digestible.

By Luis V S

Oct 29, 2018

This course is going to open a door a I was so long wishing for. I am so happy to reaching one of dreams

By Kevin P

Mar 4, 2018

Overall I loved this course. It was great learning straight from the insights of actual experts for once.

By ARNALDO J A

Feb 26, 2018

Awesome Course! I'm glad to be a part of this great community of IT learners. Thanks GOOGLE and COURSERA!

By Aaron M H

Feb 12, 2018

I had a lot of fun. The labs sometimes took forever to update or grade. But it all worked out in the end.

By Miguel C

Feb 1, 2018

This course was great. I enjoyed every topic. I'm looking forward to the remaining courses in this track.

By Al M

Jan 23, 2018

I thought this course did a great job of introducing what IT support is. Each section was easy to follow.

By MARCOS I A R

Mar 20, 2025

Ótimo curso, ajudará demais no meu estágio escolar, e também no estudo total sobre T.I. Gostei bastante.

By Jeraldinne

Jan 24, 2025

Curso muy completo para iniciar en el área de la informática, totalmente recomendado si quieres empezar.

By Mohamed J A N

Feb 25, 2024

It was amazing experience me, anyone trying to enter this field of study apply now don't miss the chance

By Salvador G

Feb 25, 2024

I learned quite a bit. Loved the Interactive Labs and also the Quizzes that followed after every lesson.

By Humayun P K

Jul 29, 2023

The course is well designed to understand the basics of IT support and I am excited for the next course.

By Sidney H

Jun 8, 2023

Very basic for me, great course overall for someone new basically what I learned in AP Computer Science.

By Nevin T

Jan 8, 2023

Very easy and information isn't to in your face, definitely more engaging then actual classes I've seen.

By Neil N

Jan 4, 2023

The lessons were wonderful and thorough. I have definitely learned a lot and gained a strong foundation.

By Estaing W

Nov 21, 2022

I loved everything about this module, I learned so much about bits and how computers talk to each other.

By Victor A E

Nov 1, 2022

Well packaged content designed to build on knowledge from previous modules! Awesome instructors as well!

By Josué A E L

Oct 10, 2022

Good course, give me the foundations and how to troubleshooting best practices in the it support field.

By Abisoye O

Oct 8, 2022

course 5 assessment needs to be reviewed as the vlc was lagging,had to take the assessment like 3 times

By A E

Sep 21, 2022

It was really insightful! I enjoyed every moment I spent learning about Technical Support Fundamentals.