Love the short videos with reading materials for further investigation. The format is simple and very well paced to allow the learner to absorb and retain information as well as get back to key areas for review. Thumbs up, Google and Coursera.

The course is great! It is clear, well organized, and easy to learn the material in this online format. I enjoyed the discussion topics. They are thoughtful and help students dig deep into their experiences. I thoroughly enjoyed this course.

This course material might seem to you somewhat annoying, trivial, or unnecessary. However, it's unexpectedly satisfying and mostly does its job. I wonder how many lectors have been laid off in G*'s recent laying off of 6% of its workforce...

Great Course !!!! I enjoyed watching every video provided in this course. The instructors provided great real-life examples that helped me understand the most technical fundamentals of binary, operating systems, hardware, software, and so on.

I loved this course. All the info shared was easy to understand, the pace was really good (I made notes the whole time) and it also was very nice to see that all people teaching us in this training just love what they are doing. :) Thank you.

This course is very interesting and a powerful tool and well taught. All the instructors are very knowledgeable and good in explaining deals making you to not wanting the course to end. Once again I say thank you all. I recommend this course.

It's a very well explained and understandable group of contents as well as i do identified myself with a lot of situations the googlers presented and the scenarios on the graded tests also. Without a doubt it is a nice kickstart to IT roles .

Am Super excited to finish this course. Thanks to all the resource persons who explained these concepts in such a way that a green horn could understand. Coursera is indeed a good platform to learn online. Very Satisfied with the environment.

I like the different modes of learning in this course. i am looking to learn more on VirtuaL Machines and how to benefit more from their use. I look forward to learning more and will choose other programs that lines up with my career choices.

Everything was organized perfectly , All instructors are Great What was the most important for me is the last two instructors who Nailed every aspect important in the whole professional course even in life a tremendous effort , thanks to all.

I am really happy to take this course. I have learnt so much from the instructors ranging from hardware, software,networking, troubleshooting and many more. I highly recommend this course to anyone looking to get into the field of IT Support.

Great basic course of IT. Nice sections that helped pull it all together. My only nit would be that the instructors were all looking to the side, perhaps reading a script? Would have been more personable if they looked straight at the camera.

This was a really great course. There were so many interesting topics that were covered. I really enjoyed the presentation of the information and how it was broken down so that anyone could understand it. Thank you for offering these courses.

This course is very helpful to refresh yourself in what you have done in your past studies and what you are doing in your day to day work. Also its a very useful course especially for beginners that want to know about IT support from scratch.

Really great job at slowly explaining the basics. I moved a little faster because there were certain things I already knew. It's awesome that you can go as fast or slow as you want. And the content that is taught is also tested. Great course.

Decent course that kept my attention and was broken down to manageable sections. If I ever felt overwhelmed it was easy to go back and review the pertinent videos without starting over or wasting considerable time looking for the information.

From someone who has been in a specialized area of IT for years, I would highly recommend this course. It's a great intro. to the world of IT and will help you understand just how many areas you can learn about and what doors are open to you.

Really enjoyed this course and I learned a lot of new things. Especially trouble shooting and making sure to document my issues when I resolve them. Also knowing a little bit about networking and how the internet impacts us in a daily bases.

technical support fundamental course is a very detailed and exciting course,i am glad i was able to complete the course because i have been able to learn all about the fundamentals of IT support and how i can apply it in my work activities.

This course made you feel that you can have a career in IT with the right mixture of videos, reading and virtual labs. The fundamentals in IT support is really needed for someone to get their foot through the door in an entry level position.

What an amazing experience I had throughout the course. You guys are always pushing the boundaries in tech, and now I can say "Even teaching skill Google is good at".

Thank you to all the teachers for your hard work on doing the each video!

I really enjoyed this course. It filled in missing information on some things I'm already doing and gave me a broader understanding of internet processes and networking as well as a peek into some programs that are new to me such as Linux.

I enjoyed learning the fundamentals of IT support and how they could assist me in my future endeavors as a support specialist. I could also use those skills with my current role as a cable tech as they do pertain the the IT field as a whole!

I recommend everyone who want to pursue a career in IT to go through this course. Well taught and a good start for the PRO Certificate. Thanks a lot to all the instructors for sharing their experiences and teaching us the valuable concepts:)

Amazing , Marti ,Gian , Devon , Marty all the team members did a fantastic job ! Thank you so much for providing this opportunity . I am looking forward to learn and complete other modules of the IT Professional Certificate. Cheers ! Google