Great introduction into the world of IT Support! It gave a general understanding of all things relating to the computer, hardware and software, networks, security and even the soft wkills and documentation needed to fulfill this role.

i am very much satisfied with the course structure and procedures . Specially, we can learn at our own speed and pace is very much helpful.I strongly recommend this course to my freinds who wants to expand their horizons of knowledge.

I really enjoy going through all the material in the course with an amazing and well prepare tutorials which the effort you put in absolutely discernable and the correct ton which the instructor are leading the learning progress.

thanks

I loved the journey and all the learning that all Google employees taught me, and I need to climb on the backs of giants to see far and thanks to all of you I can say that I had the opportunity to fill an incredible path on the horizon

This course will give you a great overview of hardware, software, operating systems, networking, troubleshooting and soft skills that will help you decide if this is a great career for you. Go ahead take the course and make the change!

Excellent course for beginners. The only thing is don't believe that they will give you job. I already passed the exam and got Professional Certificate but not job. Take this course only if you want learn don't take it if want to earn.

This is very informative course. The ability to give me a perspective my strength and weakness of IT and where do I enjoy the most. This was a helpful tool to generalized the aspects of working in IT and what skills I need to focus on.

Un curso bastante completo, con contenido fácil de entender por la manera en como exponen la información; recomendado para cualquier persona que quiera ingresar al área de ciencias de la computación o personas que ya son parte de esta.

It's a very amazing and informative course for me. Now I understand all the basics and advance of IT support.

I really enjoy this course. Now I feel awesome to solve the problem and apply the knowledge to enhance my skill in the future.

Excellent primer on what's involved to enter the IT field. I'm much more knowledgeable & functional with my home computer systems already, and I'm excited to move on to the next course. Occasionally cheesy, but I enjoy it all the same.

very informative, breaks down what most consider a difficult task into small pieces in order to comprehend it more. Definitely learning a lot, as well this course is answering most of my questions which I've made in my past internship.

This is a great crash course intro to IT Support. A lot of the content was familiar to me, but I learned a lot of useful things in the module on troubleshooting and customer service. I'm already applying those lessons to my daily work!

Excellent material and course speed. This is my first Coursera course I have ever taken, if they are all similar to this, I would recommend this to friends and family. Thank you Coursera and USO for the opportunity to learn and grow.

Overall, these were good courses that taught me the fundamentals of being a Tech Support.

My only complaint was that there was a quiz in week 6 that asked a question about documentation, even thought the topic had not yet been covered.

Liked the short and easy-to-understand presentations, supplemental reading, and links to external recourses. Some info was outdated. Unfortunately, I ran into some issues/glitches, which could have been on my end. Still liked it much.

Very good course for introducing the basic fundamentals of Information Technology. Even without any prior experience or knowledge about computers you will be able to follow , learn and acquire some new skills without much difficulty.

wide range of fundamental knowledge even for someone who worked with tech his entire life, but putting the correct termanology and fact sheets really cleared up some things i thought may have been different from what they really were.

Excellent Course. The Fundamental support course was very interesting and well organized. The tips on job interviews and resumes are very helpful . They give me an idea of what to expect when applying for a technical support job.

It was pretty straight -forward and engaging. I would have loved it if the explanation on how to calculate the transfer of megabit per second was broken down further and if the example used used gigabyte which is larger than megabyte.

I've had an amazing experience learning all there is to know about IT Support. I believe that I have gained the ability to solve problems that I once struggled with and learned more about other things that could be potential problems.

Thank you so much Google team, root hub and a friend that introduced me me to the program Ubon Marcus. God bless you all and more grace for giving out your services free of charge to those who intend to use their time well. Thank you.

Muy bueno, no sabia mucho de la computación, su historia, como comenzó todo es increíble, luego sus partes, el software, programas y el usuario, la verdad un curso que vale la pena hacerlo, y me dan ganas de continuar con lo que sigue

This course was absolutely wonderful, and I am looking forward to learning more. The instructors were clear in their delivery, which made the modules easy to progress through. The assignments and assessments helped as well. Thanks.

I like this course, especially in the remote lab section, and especially at the end of the course we are given material about soft skills and how to deal with customers, so it is quite complete from a technical and non-technical side.

This course was very informative and easy to navigate thorough. I can always go back and review any of the material I may have a question on and my saved notes and discussion forum will be a big asset as I continue to learn my craft.