This was the perfect course to "refresh" my brain, getting ready to tackle the harder stuff. I've been in IT for over 20 years, but like all things it can get stagnant - and I'm looking to move up. Thanks for the material!!!!

I absolutely loved and enjoyed this course. I did not think I would learn anything new, but I was wrong. The videos, additional readings, examples, and exams all provided valuable content that I will apply in the near future.

good course, a good summary of everything an IT support specialist should consider especially the way in which problems should be approached and the questions that should be asked of the person presenting the problem. Thank you

I really enjoyed learning the fundamentals of IT support. What each component is and it's function and why. I am excited to continue learning and growing as I embark on elevating my career path into the wonderful world if IT.

I have taken other courses before, but I have to say it, this was by far one on of the most encouraging and well prepare training program, I am very glad and very satisfy with everything I learned and I learned a lot.

thank you!

SUCH A WONDERFUL COURSE .REALLY LOVED THE EXPERIENCE AND THEIR SUCCESS STORIES IN THE IT SUPPORT SPECIALIST.THE MOST IMPORTANT PART TAKEN BY THE INSTRUCTOR UNDER CUSTOMER SERVICE AND DOCUMENTATION IS AWESOME!!!! REALLY LOVED IT

For my first on-line course, this has been a great experience! The presenters, the content and the connectivity gained through this course has been a great tool of skill and encouragement in pursuit of my goals in the IT world!

This class is taught brilliantly to help me, a beginner, really understand and enjoy the lessons. The course has become very addictive. I can't wait to finish the entire course and obtain my certification and continue learning!

I am in NPower for IT certifications, but this course added layers of complexity while providing understanding through lab work. I am very happy with the outcome of this course, for course 1, and grateful for the opportunity.

Amazing course. You will get exposure to basic and even advanced. Being a CS graduate, I myself found many things new to me. Definately, I recommend this course for someone looking to make an amazing career in the world of IT.

Great experience learned a lot from this course. I hope that I can implement all the knowledge I learn from this course in my practical life and get started with an IT career. Thanks to all the teachers who taught this course.

It was totaly insane journey. Thanks google to give me chance to learn from your valuable stuff. I was really impressive to hear that many stuff at google have not IT degree but still they did great! I was really inspired me.

The course was fantastic! I learned way more than I ever expected. The fact that I was able to complete the course from the comfort of my own home was incredible! I look forward to taking more courses and furthering my career.

I think this is a great computer boot camp to learn and understand the fundamentals of computing. I would recommend this course to anyone interested in learning about computers, or that is interested in a career in computers.

Great course to start your IT education with. It has very good instructors / teachers, easy to follow, inspiring and takes the student seriously but delivers an entertaining and educational summery of the basics of IT Support.

I worked in IT customer service for 2 years, so a lot of the content here was already very familiar to me. The course touches on all important aspects of IT that a novice should know. I highly recommend this course to everyone

Course was great, I enjoyed it! The only thing I would change is to be able to have the ability to download the supplemental readings from the course page instead of having to open another tab and bookmark the page or website.

I have learnt a lot from this great course. Anything from life lessons to IT information that I can apply to the future, this whole course has made my outlook positivity different on life and has inspired growth into my brain.

What I appreciate this course is the fact that there were some things that I had forgotten, but with this class, I remembered. Plus, learning some basic Linux. So I am looking forward to the next courses that I will be taking.

The structure and content of this course is amazing. You get to learn at a considerable pace and its entry level is very low such that anyone who is interested in IT can take up this course and gain a huge amount of knowledge.

I really love the course you will learn a lot and it will provide you not just a great learning experience but a great deal of encouragement to pursue your dreams and your goals. It was a great experience and totally worth it.

Great course for a beginner, gives a hands-on approach and just enough information to get started.

Must try methods at home and repeat in-order to grasp the working methodology.

Indeed donates vital knowledge for the Comptia A+.

I am totally satisfied with this course and how the tutor explained the lesson. The instant quiz which comes while watching the video is so useful to understand and remember the term in the future. So I rate this course 5/5 :)

Recomendable totalmente, si estas en blanco, es una gran opción; si tienes conocimientos previos te ayudará a reforzarlos y si tienes conocimientos avanzados, te enseñará una manera de enseñar y explicar procesos tecnológicos.

This is a wonderful IT course, I have enjoyed this course very much and it's full of struggle interesting and informative course through Coursera and thanks to Google for this amazing opportunity and also thankful to Coursera.