The Digital Divide

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The Digital Divide

This course is part of Goodwill® Digital Navigator Certificate Specialization

Instructor: Goodwill Academy

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

31 reviews

Beginner level

Recommended experience

7 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

31 reviews

Beginner level

Recommended experience

7 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

What is the Digital Divide?
How the digital divide impact the learner and their community.
How to navigate the digital divide.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

15 assignments

Taught in English

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This course is part of the Goodwill® Digital Navigator Certificate Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

This course, co-developed by Goodwill Industries International and World Education, is for anyone who wants to understand what it means to work in the 21st Century Workplace and support individuals who want to navigate our complex digital landscape and help others to safely engage in online activities and flourish in a technology-driven landscape.

In this module, you will learn to apply the six foundational principles of digital inclusion (digital inclusion, digital exclusion, digital equity, digital divide, digital redlining, digital literacy) to your own communities. You will make connections to what you already know about digital inclusion and the content introduced in this section.

What's included

11 videos4 readings4 assignments3 discussion prompts

11 videos Total 50 minutes

What Is Digital Inclusion? 9 minutes
What Are Digital Skills? 7 minutes
Empowering Lives: Digital Navigators Bridging the Divide 5 minutes
Lesson 2: The Power of Navigation Services 3 minutes
The Digital Divide 3 minutes
Digital Access and Digital Equity 6 minutes
Lesson 3: Digital Literacy 2 minutes
Digital Literacy Versus Digital Skills 4 minutes
Digital Navigator Programs 4 minutes
Why Digital Navigators Matter 4 minutes
My Connection: Why It Matters 4 minutes

4 readings Total 50 minutes

About Goodwill and World Education 5 minutes
Learning on Coursera 5 minutes
Welcome to the Digital Navigator Specialization Certificate! 30 minutes
Create Your Resource Toolkit 10 minutes

4 assignments Total 40 minutes

From the Inside Out: Examining Your Connection to Digital Equity 10 minutes
What would you do? 20 minutes
Set a Digital Skill or Literacy Goal 5 minutes
Define the Term 5 minutes

3 discussion prompts Total 30 minutes

Why do you want to be a digital navigator? 10 minutes
Which Digital Skills Do You Use? 10 minutes
How to Promote Digital Equity in Your Community 10 minutes

In this module, you will make high-level connections to digital navigation services to assess your local community’s digital service needs. You will practice assessing your community needs using real-world data on broadband access locally.

What's included

16 videos7 assignments1 discussion prompt

16 videos Total 65 minutes

Lesson 1: Mapping the Digital Divide in Your Community 3 minutes
Embracing Cultural Competency in Digital Navigation 8 minutes
Introduction to Broadband Maps 3 minutes
How to Explore a Broadband Map 3 minutes
Global Digital Divide 5 minutes
Lesson 2: The Power of Navigation Services 3 minutes
Setting the Stage: The Range of Navigation Services 5 minutes
Connecting Communities through Digital Navigation 5 minutes
Community Context and Needs 5 minutes
Building for Success 5 minutes
Lesson 3: Assessing Community Needs 3 minutes
Assessing My Skills 3 minutes
What My Community Needs 4 minutes
Community Engagement 4 minutes
The Tools I Already Have 3 minutes
We’re Stronger Together 4 minutes

7 assignments Total 45 minutes

Demonstrating Cultural Competence 5 minutes
What Does "Cultural Competence" Mean to You? 5 minutes
Tailoring Your Approach to Your Client 5 minutes
Designing for Community Needs 5 minutes
Which Needs Do You Feel Confident Addressing? 10 minutes
Using Data-Gathering Tools 5 minutes
Take Stock of Potential Staff and Volunteers 10 minutes

1 discussion prompt Total 60 minutes

Research a Partner or Funding Opportunity 60 minutes

In this module, you will understand the role of a digital navigator, explore navigation and digital resilience ecosystems, and learn foundational skills for effective digital navigation.

What's included

15 videos4 assignments

15 videos Total 57 minutes

Lesson 1: What is a digital navigator? 2 minutes
Who Can Be a Digital Navigator? 3 minutes
Responsibilities of Digital Navigators 3 minutes
A Day in the Life of a Digital Navigator 8 minutes
Beyond This Lesson 3 minutes
Lesson 2: Digital Navigation Services 3 minutes
What Are Digital Resilience Ecosystems? 3 minutes
Defining Digital Resilience 4 minutes
Digital Navigators and Digital Resilience 5 minutes
More Than Just a Navigator 3 minutes
Lesson 3: Digital Navigation Skills 3 minutes
Foundational Digital Skills 3 minutes
Using Technology in Daily Life 6 minutes
Core Workplace Skills for Effective Digital Navigation Services 3 minutes
Core Workplace Skills in Action 5 minutes

4 assignments Total 20 minutes

Identify Key Responsibilities 5 minutes
What Is a Digitally Resilient Ecosystem? 5 minutes
Understanding Our Impact 5 minutes
Components of Digital Citizenship 5 minutes

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Instructor

Instructor ratings

(14 ratings)

Goodwill Academy

Goodwill Industries International

7 Courses 30,596 learners

Offered by

Goodwill Industries International

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Reviewed on May 10, 2025

Great information and easy to navigate through the process

Reviewed on Jan 29, 2025

This was a great course. I really enjoyed the material and learned a lot of good information to apply to my work with community advocacy.

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.