In this course, you will learn the research and synthesis skills needed to turn raw data into actionable insights. You'll learn to interpret both qualitative and quantitative user research data, and then synthesize those findings into clear, compelling user personas and journey maps using Miro and Sketch. By identifying key pain points and opportunities along the user journey, you will develop the ability to formulate precise problem statements that will guide your design decisions.
User DNA: Crafting Personas & Journey Maps in Miro
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
9 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Interpret qualitative and quantitative user research data to extract meaningful insights for the design process.
Synthesize research findings into clear, compelling user personas and journey maps using Miro and Sketch.
Identify key pain points and opportunities along the user journey to formulate precise problem statements that guide design decisions.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
June 2025
Assessments
5 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
There are 2 modules in this course
In this module, you will gain a comprehensive understanding of the course structure, learning objectives, and the central role of Miro and Sketch in the UX design process. You will explore the key stages of UX design, from initial research to low-fidelity prototyping, and learn how to set up and navigate your Miro and Sketch workspaces effectively. By the end of this module, you will have a solid foundation in the essential tools and processes of UX design, setting the stage for the rest of the course.
What's included
2 videos5 readings1 plugin
In this module, you will learn the research and synthesis skills needed to turn raw data into actionable insights. You'll learn to interpret both qualitative and quantitative user research data, and then synthesize those findings into clear, compelling user personas and journey maps using Miro and Sketch. By identifying key pain points and opportunities along the user journey, you will develop the ability to formulate precise problem statements that will guide your design decisions.
What's included
8 videos9 readings5 assignments5 plugins
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Design and Product? Start here.
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
More questions
Financial aid available,