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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,068 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

DC

Jan 5, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

GS

Jul 6, 2020

I really enjoyed this course. It was very clear and straight to the point. I just need to go ahead and start trying to apply what I learned and I'm sure I'll get some extra questions then.

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326 - 350 of 527 Reviews for Improving Communication Skills

By Shayne W

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Jul 4, 2022

owe my life to it

By Fransiscus X A S

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Sep 23, 2021

So helpful, thanks

By Jubelee A L

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May 25, 2020

Thank you so much.

By Sebastian S

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May 25, 2020

Amazing Professor!

By Anara M

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Apr 22, 2020

great information!

By 李佳璇

•

Nov 18, 2018

I 'll work harder.

By Rihan C

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Nov 4, 2017

Many useful skills

By Abdelhafid B A

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Oct 15, 2017

very helpful

thanks

By Tarek M k

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Jul 3, 2017

thanks for helping

By Joyce O

•

Sep 29, 2025

Very Satisfactory

By Isuru B

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Feb 20, 2023

An exelent course

By Agatha W

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Jul 9, 2021

Very good course!

By Mohamed k

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Jul 25, 2020

It's Very Useful.

By Jami G

•

May 30, 2020

Highly Recommend!

By Alex B

•

Dec 6, 2019

Really engaging !

By Prawira H S

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Sep 28, 2019

This is very good

By Ryan B P

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Sep 14, 2022

awesome course!

By Krishna M

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Jul 6, 2021

VERY INFORMATIVE

By Sarwat Y

•

Sep 10, 2018

Excellent course

By Sohaib R S

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Sep 22, 2017

Very good course

By Hammad u H

•

Aug 31, 2017

Very good course

By Arghya D

•

May 13, 2023

Amazing Course.

By Joca T H

•

Aug 3, 2021

very profitable

By Wade Z

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Feb 2, 2021

Awesome course!

By Natthanan M

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Apr 6, 2020

Excellent class