Akamai Technologies, Inc.
Akamai Customer Consulting and Support Professional Certificate

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Akamai Technologies, Inc.

Akamai Customer Consulting and Support Professional Certificate

Start Your Career in Customer Consulting & Support. Build in-demand skills and gain credentials to go from beginner to job-ready in 4 months or less.

Shadow Farrell

Instructor: Shadow Farrell

Top Instructor

4,771 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.7

(56 reviews)

Beginner level

Recommended experience

4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(56 reviews)

Beginner level

Recommended experience

4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.

  • Learn and implement networking technologies such as TCP/IP and DNS to ensure efficient data transmission.

  • Build basic SQL commands for effective data management and data analysis.

  • Develop working knowledge of security management principles and build scripts to manage security incidents.

Details to know

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Taught in English

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Professional Certificate - 6 course series

What you'll learn

  • Learners will master basic management of Linux from the command line including file management, operating system management and security.

Skills you'll gain

Category: Linux
Category: File Systems
Category: File Management
Category: Unix Commands
Category: Command-Line Interface
Category: Linux Administration
Category: User Accounts
Category: Linux Commands
Category: Shell Script
Category: OS Process Management
Category: System Software
Category: Open Source Technology
Category: Operating Systems
Category: System Configuration
Category: Unix
Category: Unix Shell
Category: Role-Based Access Control (RBAC)
Category: Bash (Scripting Language)
Category: Security Controls
Category: Operating System Administration
Networking Fundamentals

Networking Fundamentals

Course 226 hours

What you'll learn

  • Learners will master network theory, internet infrasture, basic network security, management and troubleshooting.

Skills you'll gain

Category: Network Troubleshooting
Category: General Networking
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Security
Category: Network Routing
Category: Network Model
Category: OSI Models
Category: Network Protocols
Category: Intrusion Detection and Prevention
Category: TCP/IP
Category: Remote Access Systems
Category: Virtual Private Networks (VPN)
Category: Routing Protocols
Category: Network Infrastructure
Category: Computer Networking
Category: Network Administration
Category: Network Routers
Category: Network Architecture
Category: Networking Hardware
Category: Wireless Networks

What you'll learn

  • Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).

Skills you'll gain

Category: Cascading Style Sheets (CSS)
Category: Hypertext Markup Language (HTML)
Category: HTML and CSS
Category: Web Design
Category: Web Development
Category: Animations
Category: Responsive Web Design
Category: Web Applications
Category: Typography
Category: Embeddings
Category: Front-End Web Development
Category: Web Design and Development

What you'll learn

  • Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.

Skills you'll gain

Category: SQL
Category: Relational Databases
Category: Query Languages
Category: Data Manipulation
Category: Database Management
Category: Database Systems
Category: Database Design
Category: Database Theory
Category: Data Analysis

What you'll learn

  • Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files and web content.

Skills you'll gain

Category: Python Programming
Category: Scripting
Category: File Management
Category: Web Applications
Category: Data Structures
Category: MySQL
Category: Database Management
Category: Programming Principles
Category: Program Development
Category: Databases
Category: Application Development
Introduction to IT Security

Introduction to IT Security

Course 622 hours

What you'll learn

  • Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.

Skills you'll gain

Category: Network Security
Category: Disaster Recovery
Category: Security Management
Category: Authentications
Category: Incident Response
Category: Vulnerability Scanning
Category: Risk Management Framework
Category: Firewall
Category: Cybersecurity
Category: Hardening
Category: Computer Security Incident Management
Category: Vulnerability Assessments
Category: Threat Detection
Category: Endpoint Security
Category: Identity and Access Management
Category: Encryption
Category: Penetration Testing
Category: Mobile Security
Category: Risk Management
Category: Public Key Infrastructure

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Instructor

Shadow Farrell

Top Instructor

Akamai Technologies, Inc.
6 Courses39,894 learners

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (12/1/2024 - 12/1/2025)