CVS Health
CVS Health Call Center Customer Service Professional Certificate
CVS Health

CVS Health Call Center Customer Service Professional Certificate

Launch your career in call center customer service. Build job-ready skills to land your next role in call center customer service.

Denielle Booth
Ricky La
Cory McLaren

Instructors: Denielle Booth

13,036 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.7

(262 reviews)

Beginner level

Recommended experience

2 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(262 reviews)

Beginner level

Recommended experience

2 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Create positive interactions with customers and de-escalate conflict

  • Create solutions to customer problems

  • Describe different roles in call center customer service

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

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Professional Certificate - 4 course series

What you'll learn

Skills you'll gain

Category: Empathy
Category: Time Management
Category: Customer Service
Category: Root Cause Analysis
Category: Active Listening
Category: Problem Solving
Category: Non-Verbal Communication
Category: Cash Register Operation
Category: Transaction Processing
Category: Conflict Management
Category: De-escalation Techniques
Category: Retail Store Operations
Category: Customer Complaint Resolution
Category: Communication
Interacting with Customers

Interacting with Customers

Course 221 hours

What you'll learn

Skills you'll gain

Category: Greeting Customers
Category: Social Media
Category: Professionalism
Category: Active Listening
Category: Empathy
Category: Company, Product, and Service Knowledge
Category: Customer Engagement
Category: Conflict Management
Category: Upselling
Category: Product Demonstration
Category: Time Management
Category: Verbal Communication Skills
Category: Customer Service
Category: Cross Selling
Category: Transaction Processing
Category: Non-Verbal Communication
Category: Communication
Category: Retail Store Operations
Call Center Customer Service

Call Center Customer Service

Course 319 hours

What you'll learn

Skills you'll gain

Category: Greeting Customers
Category: Data Entry
Category: Customer Service
Category: Growth Mindedness
Category: Customer Data Management
Category: Time Management
Category: De-escalation Techniques
Category: Emotional Intelligence
Category: Call Center Experience
Category: Inbound Calls
Category: Teamwork
Category: Verbal Communication Skills
Category: Performance Metric
Category: Customer Inquiries
Category: Problem Solving
Category: Personal Development
Category: Communication
Category: Customer Complaint Resolution

What you'll learn

Skills you'll gain

Category: Outbound Calls
Category: Inbound Calls
Category: LinkedIn
Category: Conflict Management
Category: Interviewing Skills
Category: Professionalism
Category: Customer Service
Category: Customer Support
Category: De-escalation Techniques
Category: Customer Complaint Resolution
Category: Customer Relationship Building
Category: Call Center Experience
Category: Problem Solving
Category: Communication

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Denielle Booth
CVS Health
1 Course6,782 learners

Offered by

CVS Health

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (9/1/2024 - 9/1/2025)