Dell
Dell Technologies Technical Customer Support Specialist Professional Certificate

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Dell

Dell Technologies Technical Customer Support Specialist Professional Certificate

Launch your career in Technical Customer Support. Gain the skills you need to become a tech support professional.

Develop with Dell

Instructor: Develop with Dell

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(25 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(25 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain the skills required to succeed in an entry-level technical support job.

  • Describe features and functions of both consumer and enterprise devices and components.

  • Learn proper troubleshooting procedures to address common hardware, software and networking issues.

  • Employ best practices for addressing customer technical support problems and concerns.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

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Prepare for a career in Information Technology

  • Receive professional-level training from Dell
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Dell

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Product Support
Category: Lifelong Learning
Category: Communication
Category: Time Management
Category: Active Listening
Category: Technical Support
Category: Desktop Support
Category: End User Training and Support
Category: System Support
Category: Willingness To Learn
Category: Interpersonal Communications
Category: Problem Solving
Category: Relationship Building
Category: Professional Development
Category: Help Desk Support
Category: Teamwork

What you'll learn

Skills you'll gain

Category: Computer Hardware
Category: Servers
Category: Hardware Troubleshooting
Category: Digital Transformation
Category: Networking Hardware
Category: Data Storage
Category: Network Security
Category: Technical Support
Category: IT Infrastructure
Category: Operating Systems
Category: System Support

What you'll learn

Skills you'll gain

Category: Performance Tuning
Category: Operating Systems
Category: Technical Support
Category: Debugging
Category: System Support
Category: System Configuration
Category: Software Architecture
Category: Patch Management
Category: End User Training and Support
Category: Software Installation
Category: Problem Management
Category: Desktop Support
Category: Technical Communication
Category: Microsoft Windows

What you'll learn

Skills you'll gain

Category: Cybersecurity
Category: Network Troubleshooting
Category: Incident Response
Category: Network Security
Category: General Networking
Category: Network Administration
Category: Network Protocols
Category: Network Architecture
Category: Computer Networking
Category: Cyber Attacks
Category: Threat Detection
Category: Networking Hardware
Category: Cyber Security Policies
Category: Computer Security Incident Management
Category: Technical Support

What you'll learn

Skills you'll gain

Category: Customer Relationship Building
Category: Customer Service
Category: Performance Metric
Category: Customer Complaint Resolution
Category: Expectation Management
Category: Conflict Management
Category: Process Improvement
Category: Technical Support
Category: Continuous Improvement Process
Category: Customer experience improvement
Category: Service Improvement
Category: Communication Strategies
Category: Client Support

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Develop with Dell
Dell
8 Courses4,692 learners

Offered by

Dell

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Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.