Johns Hopkins University
Johns Hopkins Medical Office Manager Professional Certificate
Johns Hopkins University

Johns Hopkins Medical Office Manager Professional Certificate

Become a skilled medical office manager. Gain essential skills to manage healthcare practices in 6 months or less. No prior experience or degree needed to start your career as a medical office manager.

Michelle J. Campbell
Maura McGuire, MD, CPC, FACP

Instructors: Michelle J. Campbell

8,027 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(76 reviews)

Beginner level

Recommended experience

6 months
at 3 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(76 reviews)

Beginner level

Recommended experience

6 months
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply effective human resources practices and strategies to manage and lead a healthcare organization.

  • Implement quality and safety programs to ensure high-quality healthcare delivery and promote a culture of safety.

  • Analyze and navigate the complexities of healthcare delivery systems to optimize patient care and outcomes.

  • Utilize healthcare data and electronic health records (EHRs) to support decision-making and enhance operational efficiency.

Details to know

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Taught in English

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Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Category: Healthcare Industry Knowledge
Category: Management Training And Development
Category: Urgent Care
Category: Primary Care
Category: Human Resources
Category: Patient Flow
Category: Telehealth
Category: Health Care
Category: Health Care Administration
Category: Medical Terminology
Category: Health Systems
Category: Practice Management
Category: Hospital Medicine
Category: Clinic Management Systems

What you'll learn

Skills you'll gain

Category: Employee Engagement
Category: Human Resource Policies
Category: Change Management
Category: Employee Onboarding
Category: Human Resources
Category: Interviewing Skills
Category: Human Resource Management
Category: Organizational Change
Category: Employee Performance Management
Category: Diversity and Inclusion
Category: Internal Communications
Category: Recruitment
Category: Performance Review
Category: Health Care Administration
Category: Goal Setting

What you'll learn

Skills you'll gain

Category: Patient Safety
Category: Continuous Quality Improvement (CQI)
Category: Data Analysis Software
Category: Health Care Procedure and Regulation
Category: Problem Management
Category: Health Care Administration
Category: Risk Management
Category: Project Management
Category: Strategic Leadership
Category: Accident Prevention
Category: Health Systems
Category: Health Information Management
Category: Key Performance Indicators (KPIs)

What you'll learn

Skills you'll gain

Category: Practice Management
Category: Preventative Care
Category: Revenue Forecasting
Category: Budget Management
Category: Care Coordination
Category: Regulatory Compliance
Category: Patient Flow
Category: Care Management
Category: Health Care
Category: Health Systems
Category: Case Management
Category: Needs Assessment
Category: Public Health
Category: Expense Management
Category: Health Care Administration
Category: Financial Management
Category: Primary Care

What you'll learn

Skills you'll gain

Category: Data Security
Category: Data Management
Category: Data Integrity
Category: Regulatory Compliance
Category: Medical Privacy
Category: Electronic Medical Record
Category: Data-Driven Decision-Making
Category: Personally Identifiable Information
Category: Data Analysis
Category: Health Care
Category: Information Privacy
Category: Computerized Physician Order Entry
Category: Health Informatics
Category: Medical Records
Category: Data Quality
Category: Health Information Management
Category: Patient Registration
Category: Care Coordination

What you'll learn

Skills you'll gain

Category: Medical Billing and Coding
Category: Medicare
Category: ICD Coding (ICD-9/ICD-10)
Category: Insurance
Category: Patient Registration
Category: Claims Processing
Category: Health Information Management
Category: Registration
Category: Payment Processing and Collection
Category: Revenue Management
Category: Revenue Cycle Management
Category: Billing
Category: Billing Systems
Category: Price Negotiation

Earn a career certificate

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Instructors

Michelle J. Campbell
Johns Hopkins University
6 Courses11,809 learners
Maura McGuire, MD, CPC, FACP
Johns Hopkins University
6 Courses11,809 learners

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (7/1/2024 - 7/1/2025)