Identify the key factors that influence customer retention.

Apply customer service best practices to enhance customer satisfaction.

Evaluate consumer behavior to improve retention strategies.

Apply feedback analysis and understand consumer behavior to improve retention tactics.

Identify the potential applications of AI technologies in enhancing customer experience.

Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.

Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.

Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.

Explore customer acquisition fundamentals and their strategic importance in creating a relationship with their audiences.

Examine branding principles and their impact on customer engagement across the marketing funnel.

Analyze successful customer acquisition cases across industries.

Apply analytical tools to measure and enhance acquisition efforts.

Apply Generative AI including effective Prompt engineering in customer service tasks.

Create a custom GPT model using customer service data to generate personalized responses to support tickets.

Integrate a Google Gem with Gmail to automate and enhance email-based customer support.

Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.

Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.

Create a working framework for staying ahead of GenAI advancements.

Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.

Design and implement chatbots that can handle frequently asked questions, thereby enhancing customer service.

Build a user interface to provide accurate responses on a specific website.

Embed a chatbot seamlessly into a website to quickly address customer queries.