Transform customer success through AI integration in this comprehensive program covering Voice of Customer practices, generative AI applications, retention strategies, and automated support systems. Learn to leverage cutting-edge technologies like ChatGPT, Claude, and custom AI models to enhance customer experiences, streamline operations, and drive measurable business outcomes through hands-on projects and real-world applications.
AI-Powered Customer Success Specialization
AI-Powered Customer Success Specialization
AI-Enhanced Customer Success Excellence. Learn AI tools and strategies to revolutionize customer experience and drive business growth.
Instructors: Hector Sandoval
Included with 
Get in-depth knowledge of a subject
(6 reviews)
Intermediate level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject
(6 reviews)
Intermediate level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
What you'll learn
Implement AI-powered tools to enhance customer experience and automate support processes effectively
Develop comprehensive customer success strategies using voice of customer insights and retention tactics
Create and deploy custom AI solutions including chatbots and predictive analytics for business growth
Overview
Skills you'll gain
- Business Process Automation
- AI Personalization
- Responsible AI
- Customer Acquisition Management
- Customer Service
- Artificial Intelligence
- Customer Analysis
- Customer experience strategy (CX)
- Data-Driven Decision-Making
- Predictive Analytics
- Loyalty Programs
- Customer Retention
- Customer Success Management
- Customer Engagement
- Customer Support
- Automation
Tools you'll learn
What’s included
Shareable certificate
Add to your LinkedIn profile
Taught in English
Recently updated!
September 2025
11 practice exercises
Advance your subject-matter expertise
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- Develop a deep understanding of key concepts
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Specialization - 8 course series
What you'll learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you'll gain
Customer Insights, Continuous Improvement Process, Active Listening, Market Research, Customer Analysis, Focus Group, User Feedback, Customer Service, Customer experience strategy (CX), Surveys, Data-Driven Decision-Making, Customer Engagement, and Data Collection
What you'll learn
Skills you'll gain
AI Personalization, Client Support, Customer Success Management, Generative AI Agents, Personalized Service, LLM Application, Customer Engagement, Customer experience improvement, Information Privacy, Business Process Automation, Customer Service, Systems Integration, and Business Ethics
What you'll learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you'll gain
Customer Service, Customer Retention, Customer Relationship Management, Consumer Behaviour, Marketing Strategies, Customer Engagement, Personalized Service, Brand Loyalty, Service Improvement, Customer Analysis, Customer experience improvement, User Feedback, and Loyalty Programs
What you'll learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you'll gain
Generative AI, Google Gemini, Anthropic Claude, Artificial Intelligence, Return On Investment, Customer experience strategy (CX), Predictive Analytics, Customer Insights, Personalized Service, Data-Driven Decision-Making, Responsible AI, Customer Service, and Customer Engagement
What you'll learn
Explore customer acquisition fundamentals and their strategic importance in creating a relationship with their audiences.
Examine branding principles and their impact on customer engagement across the marketing funnel.
Analyze successful customer acquisition cases across industries.
Apply analytical tools to measure and enhance acquisition efforts.
Skills you'll gain
Branding, Customer Acquisition Management, Brand Strategy, Marketing, Customer Insights, Target Audience, Marketing Channel, Lead Generation, Brand Management, Marketing Analytics, Customer Engagement, and Campaign Management
What you'll learn
Apply Generative AI including effective Prompt engineering in customer service tasks.
Create a custom GPT model using customer service data to generate personalized responses to support tickets.
Integrate a Google Gem with Gmail to automate and enhance email-based customer support.
Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.
Skills you'll gain
Generative AI, Automation, Customer experience improvement, Customer Support, Operational Efficiency, Email Automation, Personalized Service, Product Support, Prompt Engineering, and AI Personalization
What you'll learn
Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.
Create a working framework for staying ahead of GenAI advancements.
Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.
Skills you'll gain
Generative AI, Customer Service, Self Service Technologies, Business Ethics, Automation, Business Process Automation, Customer experience improvement, Information Privacy, Responsible AI, Cross-Functional Collaboration, Team Oriented, Artificial Intelligence, and Customer Engagement
What you'll learn
Design and implement chatbots that can handle frequently asked questions, thereby enhancing customer service.
Build a user interface to provide accurate responses on a specific website.
Embed a chatbot seamlessly into a website to quickly address customer queries.
Skills you'll gain
No-Code Development, LLM Application, Generative AI, ChatGPT, Artificial Intelligence, User Interface (UI), Web Content, Customer Support, Self Service Technologies, and Quality Assurance
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructors
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3 Courses14,659 learners
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Frequently asked questions
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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Financial aid available,