Akamai Technologies, Inc.
Akamai Customer Consulting and Support Professional Certificate
Akamai Technologies, Inc.

Akamai Customer Consulting and Support Professional Certificate

Start Your Career in Customer Consulting & Support. Build in-demand skills and gain credentials to go from beginner to job-ready in 4 months or less.

Shadow Farrell

Instructor: Shadow Farrell

Top Instructor

Included with Coursera Plus

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4.7

(50 reviews)

Beginner level

Recommended experience

Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Earn a Certificate
With paid plans
Earn a career credential that demonstrates your expertise
4.7

(50 reviews)

Beginner level

Recommended experience

Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Earn a Certificate
With paid plans

What you'll learn

  • Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.

  • Learn and implement networking technologies such as TCP/IP and DNS to ensure efficient data transmission.

  • Build basic SQL commands for effective data management and data analysis.

  • Develop working knowledge of security management principles and build scripts to manage security incidents.

Details to know

Shareable certificate

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Taught in English
145 practice exercises

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Professional Certificate - 6 course series

What you'll learn

  • Learners will master basic management of Linux from the command line including file management, operating system management and security.

Skills you'll gain

Linux, File Systems, File Management, Security Controls, Virtualization, Linux Commands, OS Process Management, User Accounts, Linux Administration, Command-Line Interface, Open Source Technology, System Configuration, Operating Systems, Virtual Machines, Ubuntu, Red Hat Enterprise Linux, and Unix Shell
Networking Fundamentals

Networking Fundamentals

Course 226 hours

What you'll learn

  • Learners will master network theory, internet infrasture, basic network security, management and troubleshooting.

Skills you'll gain

Network Troubleshooting, Network Routing, OSI Models, Virtual Private Networks (VPN), Remote Access Systems, General Networking, Dynamic Host Configuration Protocol (DHCP), Network Protocols, Network Model, Intrusion Detection and Prevention, Network Security, TCP/IP, Computer Networking, Routing Protocols, Network Architecture, Network Routers, Networking Hardware, Network Infrastructure, Wireless Networks, and Network Administration

What you'll learn

  • Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).

Skills you'll gain

Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), HTML and CSS, Web Design, Animations, Responsive Web Design, Web Development, Web Applications, Front-End Web Development, and Web Design and Development

What you'll learn

  • Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.

Skills you'll gain

Relational Databases, SQL, Query Languages, Data Manipulation, Database Management, Data Analysis, Database Systems, Database Design, and Database Theory

What you'll learn

  • Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files and web content.

Skills you'll gain

Python Programming, Scripting, Web Applications, MySQL, Data Structures, File Management, Software Development Life Cycle, Program Development, Database Management, Application Development, and Computer Programming
Introduction to IT Security

Introduction to IT Security

Course 622 hours

What you'll learn

  • Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.

Skills you'll gain

Network Security, Disaster Recovery, Risk Management Framework, Cybersecurity, Vulnerability Scanning, Security Management, Incident Response, Firewall, Authentications, Hardening, Identity and Access Management, Penetration Testing, Computer Security Incident Management, Endpoint Security, Public Key Infrastructure, Mobile Security, Vulnerability Assessments, Risk Management, Encryption, and Threat Detection

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Instructor

Shadow Farrell

Top Instructor

Akamai Technologies, Inc.
6 Courses37,738 learners

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025)