Enhance your capabilities in implementing effective business operations and managing dynamic teams with the "Business Execution: Ops, Team Management, and Sales" Specialization. This program equips you with the strategic insights and practical skills necessary to advance operational productivity, improve team communication, and drive sales success. Engage with a comprehensive curriculum that addresses the critical aspects of business execution, from workflow management and negotiation to leveraging AI for workforce management and adopting systems thinking.
Business Execution: Ops, Team Management & Communication Specialization
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Business Execution: Ops, Team Management & Communication Specialization
Master Operational Excellence and Team Leadership. Drive productivity and sales with expert-led insights on business execution.
Instructors: Eric Zackrison
Top Instructor
Included with 
Get in-depth knowledge of a subject
Beginner level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject
Beginner level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
What you'll learn
Enhance productivity with strategic operations and effective workflow management.
Strengthen team dynamics and communication through leadership and ethical practices.
Innovate in purchasing and negotiations with core principles and advanced strategies.
Overview
What’s included
Shareable certificate
Add to your LinkedIn profile
Taught in English
Recently updated!
September 2025
19 practice exercises
Advance your subject-matter expertise
- Learn in-demand skills from university and industry experts
- Master a subject or tool with hands-on projects
- Develop a deep understanding of key concepts
- Earn a career certificate from Coursera Instructor Network
Specialization - 10 course series
What you'll learn
Articulate business presentations to varying work audiences.
Create compelling business proposals that deliver important messages to key stakeholders.
Identify crisis communications best practices based on the latest case study research.
Apply effective messaging and persuasive communication techniques to work related discussions and documentation.
Skills you'll gain
Category: Storytelling
Category: Business Communication
Category: Crisis Management
Category: Strategic Communication
Category: Communication
Category: Communication Strategies
Category: Presentations
Category: Proposal Writing
Category: Writing
Category: Public Speaking
Category: Sales Presentations
Category: Corporate Communications
Category: Verbal Communication Skills
Category: Business Writing
Category: Persuasive Communication
What you'll learn
Analyze key concepts, benefits, and types of workflows.
Evaluate workflow diagrams and assess digital tools for workflow mapping.
Apply techniques for evaluating current workflows in your organization.
Skills you'll gain
Category: Workflow Management
Category: Process Mapping
Category: Team Management
Category: Process Improvement
Category: Continuous Improvement Process
Category: Business Process Management
Category: Operational Efficiency
Category: Process Analysis
Category: Team Leadership
Category: Analysis
Category: Business Workflow Analysis
Category: Process Design
What you'll learn
Identify the foundational principles of workforce productivity and operational efficiency.
Apply Lean and Six Sigma techniques to real-world processes to minimize waste and optimize performance.
Utilize technology to streamline operations and enhance productivity effectively.
Develop and implement performance metrics to monitor and improve operational efficiency.
Skills you'll gain
Category: Continuous Improvement Process
Category: Lean Methodologies
Category: Business Technologies
Category: Performance Metric
Category: Operational Performance Management
Category: Process Improvement
Category: Process Analysis
Category: Six Sigma Methodology
Category: Data-Driven Decision-Making
Category: Business Process Management
Category: Operational Efficiency
What you'll learn
Explore negotiation nature, structure, impact of personality, success drivers, and negotiation structure.
Assess negotiation success drivers, set clear objectives, allocate prep time, emphasize influencing skills, and trust for favorable outcomes.
Close negotiations effectively, overcome challenges, prevent buyer’s remorse, and learn from failures.
Skills you'll gain
Category: Influencing
Category: Rapport Building
Category: Negotiation
Category: Interpersonal Communications
Category: Verbal Communication Skills
Category: Overcoming Obstacles
Category: Active Listening
Category: Personal Attributes
Category: Communication
Category: Persuasive Communication
Category: Collaboration
Category: Goal Setting
Category: Relationship Building
Category: Contract Negotiation
What you'll learn
Describe the purchasing process and its strategic importance to organizations.
Identify techniques for effective supplier evaluation, selection, and management.
Identify techniques for effective supplier evaluation, selection, and management.
Apply knowledge of purchasing and supply chain management to real-world scenarios
Skills you'll gain
Category: Contract Management
Category: Purchasing
Category: Negotiation
Category: Strategic Sourcing
Category: Supplier Relationship Management
Category: Communication
Category: Business Ethics
Category: Supply Chain Management
Category: Procurement
Category: Vendor Management
Category: Cost Reduction
Category: Compliance Management
Category: Relationship Building
What you'll learn
Identify the principles of effective leadership
Apply strategic thinking in decision-making processes
Recognize and navigate team dynamics
Implement ethical decision-making strategies
Skills you'll gain
Category: Strategic Decision-Making
Category: Business Leadership
Category: Ethical Standards And Conduct
Category: Strategic Leadership
Category: Business Ethics
Category: Team Management
Category: Decision Making
Category: Leadership and Management
Category: Strategic Thinking
Category: Teamwork
Category: Leadership
Category: Leadership Development
What you'll learn
Learn the principles of effective internal communication
Evaluate the role of internal communication in business
Develop skills for implementing effective internal communication
Apply these learned skills in real-world scenarios
Skills you'll gain
Category: Communication Strategies
Category: Internal Communications
Category: Employee Engagement
Category: Stakeholder Communications
Category: Corporate Communications
Category: Strategic Communication
Category: Target Audience
Category: Drive Engagement
Category: Communication
Category: Leadership
Category: Business Writing
Category: Business Communication
Category: Active Listening
Category: Verbal Communication Skills
Category: Stakeholder Engagement
Category: Presentations
Category: Interpersonal Communications
Category: Organizational Leadership
What you'll learn
Analyze complex systems by identifying and mapping their elements, interconnections, and feedback loops.
Apply systems thinking tools and methods to real-world problems and opportunities.
Generate innovative ideas and solutions using systems thinking approaches.
Skills you'll gain
Category: Systems Thinking
Category: Complex Problem Solving
Category: Innovation
Category: Systems Analysis
Category: Business Systems Analysis
Category: Decision Making
Category: Creative Thinking
Category: Critical Thinking
Category: Collaboration
Category: Strategic Thinking
Category: Analysis
Category: Data Visualization
What you'll learn
Identify specific uses of AI in workplace management.
Design a detailed AI-driven workforce strategy.
Apply advanced AI applications for decision-making.
Skills you'll gain
Category: Data-Driven Decision-Making
Category: Resource Management
Category: Strategic Decision-Making
Category: Human Resource Strategy
Category: Employee Performance Management
Category: Strategic Planning
Category: Workforce Planning
Category: Ethical Standards And Conduct
Category: Performance Improvement
Category: Operational Efficiency
Category: Workflow Management
Category: Business Strategy
Category: Emerging Technologies
Category: Workforce Management
Category: Human Resources
Category: Process Optimization
What you'll learn
Identify the purpose and benefits of using VSM in process improvement.
Use standard VSM symbols and notations to represent processes, material flows, and information flows.
Analyze a completed Value Stream Map to identify areas of waste and opportunities for improvement.
Skills you'll gain
Category: Business Process Improvement
Category: Process Mapping
Category: Strategic Thinking
Category: Operational Efficiency
Category: Business Workflow Analysis
Category: Waste Minimization
Category: Process Improvement
Category: Process Analysis
Category: Lean Methodologies
Category: Process Management
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Frequently asked questions
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